AdapthealthReviews of adapthealth.com

I would give ZERO stars if I could. We paid for CPAP appointment and supplies up front when machine was picked up. Multiple phone calls saying supplies are due, they were told DO NOT CALL ANYMORE AND DO NOT SEND SUPPLIES WITHOUT ASKING. They have been taking $12 and something (supposedly for rental) automatically, then a random $300 something without knowledge or permission. Then they advise they are taking another $83.12 out so I cancelled the card SINCE THEY CANNOT OR WILL NOT FOLLOW INSTRUCTIONS. Have only received supplies one time yet they keep charging for things never sent. I do the on line chat, they give me some BS about insurance and deductibles and suddenly, its after 4 pm and the guy (GIL) just ends the chat. Their invoices are vague, the claims to insurance have multiple different charges on them and appear to be duplicates. I am renting the machine and want to cease any business with them. I work in Healthcare and will make sure I tell all the case management teams what kind of shady crap they are pulling.

Your technician, I believe his name was Walter, who delivered my husband‘s oxygen machine. He was fantastic very thorough explained everything a professional gentleman and I do appreciate that that is that the technician his name is Walter. I thank you very much. Very nice gentleman.

Absolute joke of a company with communication, call center with no clue and supervisor is of NO help either!!! Do NOT consider unless you want a huge headache to get the right equipment!!!

Most incompetent phone reprecentives I have ever had to deal with. You stay on hold forever and when you finally reach a representive they don't follow through with your order. It talks 3 or 4 calls to Adapt to finally get your order right and ship it. I would give a zero rating if I could. Very frustrating!

Terrible service, they didnt have any of their information right then tried to charge me for a rental that i didnt even have. The issue was a bill that came 1 year and half later for a return machine. But they tried to charge me for the current year then after the agent Lisa told me on the call multiple times that call that she removed it and wasnt going to see that bill or calls anymore it went upeven more and got multiple calls i talked to two agents after that and told them the same thing and to review that call. I did everything i was told to do but they keep trying to charge me for a rental and thats not what i have. Another agent claimed that the new machine i have is paid off but i dont think i can teust what he say because i keep getting different feedback. They dont keep their word and they dont have the correct information or any at most time i called but to expect me to pay a bill that keeps going up

It took 5 days from when my request for equipment was placed to hear from anyone in your company, and then another day to receive it. This postponed my discharge by 2 days, because I could not return home without this equipment. The person who delivered and set it up was fantastic, though.

Fast delivery and an informed delivery person

Sydney was personable, well informed, and helpful.