AdapthealthReviews of adapthealth.com

My experience with AdaptHealth was excellent. They delivered the medical bed promptly, assembled it on-site, and made sure it was working properly. When it was no longer needed, they picked it up quickly after I called. Thank you, AdaptHealth, for your outstanding service.

I had the worse experience with Adapthealth in June 2025. My Cpap doctor ordered a new cpap machine with auto settings, so the supplies that was in route to me was not compatible with the new machine so I had to return it UPS. I tried to give the supplies to the representative when I picked up my new machine with supplies. He said to just hold on to the old supplies and use it as a back up on my old machine and I would not be charged for it. Needless to say my account was charged and I sent an email to billing and ended up calling the billing department who transferred me to the resupply department. The man I spoke with told me to go ahead and send the old supplies back since it was not opened and he sent me a UPS return label via email. I had no problem sending it back. The problem came when my refund never reached by account. I was told it would take several weeks. When I called to ask questions, I gave the requested information from my UPS confirmation slip. I was told the package had reached the warehouse but it would take another 6 to 8 weeks before by refund would be processed. I called today August 12, 2025 and spoke with a lady in billing and she said she didn't have any information and I told her there should be notes in the system on my previous calls. She put me on hold several times and told me there was a note back in June 2025 but she needed my UPS confirmation. I told her that information should be documented in the notes and she said she would need to escalate my case to someone else and it would take another 10-15 days. I was not able to find my UPS receipt. This experience has been exhausting and I probably won't receive my refund.

I placed my order through the app and it always comes the next day the drivers are always friendly and answer questions they can

I forget her name already. But the girl with beautiful black n purple hair was very informative. Very much appreciated.

Meeting was on time and very informative. Got views of new equipment options, headgear and nose pads.

Mark was knowledgeable and very helpful. He made it possible to bring our loved one home tonight.

Technician that came out was very nice and professional. Put the bedside commode together for us and took the big box with him.

Great customer Service, knowledge about the machine I received simple explain. Great