AdapthealthReviews of adapthealth.com

The driver was nice and friendly

Levi was the consummate professional even before he arrived. He kept me posted with updates of his arrival time. Once here, he was courteous, professional, and informative, asking me about any issues/problems I may have experienced (none), or if I needed any supplies. I could tell he's a dog person, and my mini-Schauzer proved it. She's a great judge of character, and Levi exceeded her expectations.

Coming out on the same day to bring me a new machine so I could sleep at night the man that came out was very helpful.

Telephone communication was not so good. Person I spoke to was a bit annoyed at my request to come service the oxygen machine. It had not been done for 1-1/2 yrs. I would think the company would follow up on their own like other companies do. Matthew that came to service it was great. Very helpful in telling me this should be done every two to three months. Machine and tubes were black.

Dani was great explained everything slowly and made sure I understood

I had an excellent experience with Pamela at Healthline Medical Equipment. Her service was outstanding—she was knowledgeable, patient, and went above and beyond to ensure I received the right medical equipment. She made the process smooth and stress-free. I truly appreciate her professionalism and care. Highly recommend!

I feel the employees are trying to serve their patients; however they are not supported by the company in either information nor structure. They are stuck in a system that is failing. I've finally gotten so fed up with the entire mess that I have shipped the ResMed C-Pap machine, humidifier, case, hose, un-opened new hose, un-opened air filters, etc. back to Camp Hill, PA. It took me speaking with 8 people and 58 minutes just to verify the receipt of my return, when I can expect a credit, and how much it will be. Dealings with this company start out fine, everyone is very helpful and comforting. The insurance billing is explained as a "rental" agreement and usually runs from $10 USD to $15 USD depending on your individual coverage. Okay, I can come up with that, it's like leasing a vehicle, I get it. Then the invoicing starts... A fee for the C-Pap machine A fee for the humidifier Fees for the supplies (NOT itemized) I received emailed invoices that turned out to be "estimates", several each month. This is before they actually billed through my insurance to know the correct amount to charge on each invoice. This leads to confusion and frankly, slight panicking thinking AdaptHealth is going to invoice me more than $100 USD each month! After being nickeled and dimed to within an inch of my sanity, I've had enough! I've mailed the whole thing back, purchased my own machine and am just trying to find out how much my credit will be and when I can expect it. AdaptHealth's business plan seems to be based on the compartmentalize and cut out communication model. Again, individuals are doing their best to help. I do not envy them the myriad of irate patients they must deal with on a daily basis. Work with your pulmonologist and physicians to find another (any other) company to work with. I went through CPaPXchange and found a machine for less than $250 USD and a knowledgeable staff that can answer queries without transferring you to five other departments. Dealing with breathing and sleep issues is stressful enough, DON'T compound your issues dealing with AdaptHealth. A VERY unsatisfied consumer, LS King

Great service, on time, polite and fast service. Keep up the great service!! Todd L