Kim J.
Total crap
"In early June, I ordered CPAP resupplies via phone and explicitly instructed the representative NOT to send a water chamber because I do not use it. They sent it anyway. I mailed it back immediately using their UPS return label, and tracking confirms they received it on June 18th. On July 2nd, a chat representative explicitly confirmed to me that the return was logged in their system. Despite this, they have never issued the credit. Instead, they keep billing me for newer supplies. When I call their central billing line (855-389-4043), the representatives give me a total runaround and claim they don't know what was returned. Their tracking system is a mess, and they are holding onto money that belongs to me."