AdapthealthReviews of adapthealth.com

Very polite

They are not upfront with financial information. They tell you "insurance covers it" and then it "covers a certain amount and insurance requires us to bill the rest monthly for 12 months to cover repairs." Sure, it was $17/month and then she would own the wheelchair. Then within a week of receiving we got a $90 invoice, I called and it was in fact not covered like they told me MULTIPLE times. We returned it the NEXT day and within a week my grandmother's account was charged $53. I call and have been on the phone for them to tell me the charge was valid and I said it absolutely was NOT. They could tell mem it was in fact returned 12/31 but STILL had to call and confirm this. You are better buying a wheelchair outright ANYWHERE BUT HERE!!! Highlight and sign where it says insurance covers is.

Terry the tech was very friendly and accommodating. Had a great conversation and experience. He explained the equipment and how to use it.

The tech was able to bring me my new machine and went over everything plus installed the apps on my phone to use.

Jim was very pleasant upon arrival to the house. Very friendly and was like having a family member in the house. Explained what he was doing with the concentrator and was quick and efficient. Highly recommended and an asset to your company.

The response time was quick. Even the staff who was in touch with me during the month of waiting for my paperwork to be received was responsive. Other than the amount of time between my sleep study coming back and then actually receiving my cpap. That took a month and I am not sure if that is because of my provider or where the breakdown was. My provider kept saying they sent it and adapt kept saying they never received the correct paperwork. Once it got approved through insurance my appointment was next business day. An amazing respiratory therapist walked me through the entire process of using and taking care of my cpap, and helped make sure I was getting a mask that fit my needs the best. My other half has had a cpap for a few years and when he got his he said that company just handed him the machine and sent him on his way. That is not my experience at all and he is going to try to switch to adapt and Fletcher’s after seeing how amazing my experience was.

The 10 minute rule has to be eliminated, it is absolutely ridiculous and unnecessary!

My needs are met. Polite and knowledgeable staff. Jacob who has been my tech is a kind man. Answers all questions. Keep up the wonderful job