AdapthealthReviews of adapthealth.com

Very knowledgeable. Explained everything fully.

I have been a customer for over 10 years. Never had a problem until today when I was trying to get a technician to come and service my oxygen concentrator. The first rep I talked to was in a rush or hurry and stated that no one can come out until tomorrow. I asked what am I supposed to sleep with tonight. She stated that she will send someone out today and hung up the telephone. I called back and the person I spoke with was very kind and understanding and walked through the steps to check my what would be wrong with my equipment and explained when the technician would come out. The bad part was I could hear employees in the background talking about the restaurant Waffle House and what to eat there and what not to eat. Very disappointing I hope that they go over training about how to conduct themselves in front of customers and patients.

She was great!

Easy to make appointment once done with the automated phone menu. Delivery of wheelchair was efficient, polite and on time.Couldn't ask for more.

Fast and friendly service. Product information was very thorough and questions asked were answered clearly.

Very friendly and personable. Knowledgeable about equipment.

We have not received our daughters feeding supplies for over 4 months now because adapt seems to know our severely disabled daughter better than her doctors!! They will not ship her pediatric formula because she is an adult ( though her stature is that of a 10-year-old because her growth was stunted at 17 months) so she can not tolerate adult feeds and doesn’t need the calories that go with them. Her doctor has had her on this formula for 25 years and she is thriving beautifully! We have had to buy her formula AND feeding bags ourselves even though our insurance has approved and covers the formula! I call Adapt 4-5 times a month documenting each call and who I spoke to and have gotten no resolution! They won’t allow you to speak with a supervisor- they take your info and say a supervisor will call you and they never do!! Customer service is none existent and this CEO (Ms Susanne Foster)should be ashamed-I wonder how she would feel if her loved one was denied food for 4 months!!!

Daryl was a very nice agent. Thoroughly showed me how to use the machine. Didn't take up a lot of my time. Good experience.