ActbestbikeReviews of actbestbike.com

I really hope this reaches someone before they spend their hard earned money with this company. I shopped around for my first electric bike and landed on ACTBEST because they had cheap bikes with good reviews on their website. It arrived with a dent in the frame and a busted headlight(not necessarily their fault). Within 125 miles the motor was shot so after some back n forth the offered to send me a new motor. I was without transportation for almost 2 months but it finally came without a sprocket or rotor and I had to pay someone $70 to swap everything over but it's fine cuz I finally had my wheels back. Shortly after this the battery failed. I could only ride it a couple miles before it died so I had to buy a brand new one for $350. At 230 miles the new motor started making the same exact clicking noise the first one made before it took a crap. Within 15 miles the motor was cooked. Now I'm not a big guy and I don't abuse my bikes so this is a clear case of poor craftsmanship and inferior materials. I got on the phone with them again and told them what was going on and we did the back n forth thing again for a couple months and then they offered to send me a whole brand new bike to replace this one but I had to jump through some hoops for them. 1st I had to mail them the battery and key rendering the bike useless. 2, I had to leave a positive review on trust pilot and once they receive the battery and confirm I said nice things about them they'd get the new bike out for delivery. I did what I had to do to make them happy and contacted them and they said it will ship shortly. MONTHS of me contacting them asking what's up with the bike go by and then they randomly contacted me to tell me that they must regretfully inform me that they've changed their policy AFTER promising me a new bike and they'll no longer be able to send me a new bike UNLESS I give them $300. Oh hell nah! I paid $700 for this bike and I had to invest $450 into it and I've had to take a cab to and from work for months at $40 a day because of these people and their trash product so why would I pay more money to continue this revolving door of disappointment? I told them to send me the battery and key and they refused to do that. They finally offered to give me $300 for my $700 bike that has cost me like $2500 at this point. I wanted the battery back because I had just spent $350 for the stupid thing. They ultimately offered me $150 for the brand new $350 battery so $450 refund. I had to accept the offer before they decide to screw me out of that too. The bike has been broken down since March and I just received the 450 this morning. If all of this sounds like a good time to you then this is the company for you. You too can get 250 miles of peddle free riding for $700 and be without transportation for months at a time waiting on parts to arrive because the bike breaks down on average once every 125 miles.

They did their best to resolve problems

Great bike and good customer support team. I purchased 5 bikes and out of the 5 only 1 had a problem and the customer support team took care of it. Thanks actbest

Overall, I’m very happy with my Actbest e-bike. The bike has a great design, rides well, and offers excellent value for the price. Customer service has also been responsive and helpful when I needed assistance. I would recommend Actbest to anyone looking for an affordable, quality e-bike

I am extremely disappointed with my Actbest Core 2.0. I paid $1,200 for this bike, and it completely broke down within just a few months of owning it.The customer service has been absolutely no help. I have been going back and forth with them for weeks, and they even sent me the completely wrong replacement part. To make matters worse, they now refused a proper resolution and only offered me a insulting $300 refund for a defective $1,200 bike.I am still left with a broken bike and no real help. Avoid this company at all costs—terrible product quality and even worse customer support

I purchased a bike, the charger for the bike is not working properly and seems to be bent and not making connection or lighting up. I wanted to buy a new one and was told email customer service as it was warranty item. I sent the email and have heard nothing. I now have a bike I cannot charge. EDIT: customer service was responsive and having no chargers in stock advised me to purchase on Amazon and submit my receipt for reimbursement. I did that immediately and the reimbursement was in my PayPal working 12 hours! Great follow up and customer service is top notch! Highly recommend using them!

Ordered with wrong promo code and tried to cancel right away. Customer service didn't handle request until after bike was shipoed so I refused at delivery. Still haven't received my refund. This was my fourth purchase (plus another three more for my family for a total of seven ebikes/trikes) so I am disappointed that a repeat customer isn't treated better. Edit 8/20/26 - Actbest reached out and went above and beyond to come up with a creative solution to make me feel like a valued customer.

I had an E36 error code after setting up my Actbest ST Core. After some time diagnosing the problem, they sent me a new controller and rear wheel assembly. Works great now. I love my bike and ride every day. Support stayed in touch with me and let me know status of my issue weekly. Thank you Actbest. I would definitely order from them again!