Paul G.
Take Deep Consideration First.
You should take serious thought before buying this bike. The first bike which I purchased last year needs a battery and it’s not in stock on line. Each time you have an issue you have to e-mail China and it takes days. A battery is more than half the cost of the bike. The second bike that I got this year was first the wrong bike and replaced with a defective unit as the battery pack bounces out when you hit a bump and I’ve been 2.5 months trying to work it out with the ppl in China who are kind, but not super effective. I’ve made reasonable offers to Actbike to account for my time, stress and loss of use but it’s not gone to my liking. So far they’ve offered $80.00 off. They have a local number but they can’t do anything, nor do they have supervisors. For the most part you’ll be referred back to China. I’ve been asked to modify my review by Actbest which I am now doing, but frankly if I had it to do over, I’d buy a bike at a local shop and not lose most of a season fighting with someone in China that I can’t talk to. That being said, be prepared to pay double if you choose to do that. I continue to work toward a deeper discount, but don’t feel I’ll be successful. The bike itself is nice and well packed when shipped, but expect that you need a bit of patience if you expect quick or effective customer service. While I appreciate the kind response below, it really hasn’t improved my situation much.
Response from ActbestbikeAug 22, 2026
Dear Paul Grossman, We are truly sorry you’ve had such a frustrating experience. Reading that your first bike still needs a battery that’s out of stock, that the second bike has been defective for 2.5 months, and that contacting support requires slow transfers overseas while the local line can’t help—this is unacceptable and understandably erodes trust. We sincerely apologize for the time, inconvenience, and repeated effort you’ve had to expend. Your feedback makes clear we fell short on reliability and responsiveness. We will prioritize your case and contact you as soon as possible to address both bikes and work toward a prompt resolution. Thank you for sharing these details, and please accept our heartfelt apology for the distress this has caused.