ActbestbikeReviews of actbestbike.com

had an issue where i messed up the hardware on the front mount (my own fault) and they promptly were able to send me replacement parts with no hassle! bikes are great.

I would not recommend buying from this company. Customer service is not helpful. We have had a warranty issue with our bike and it’s been over 3 weeks with no reply or solution. You call customers and they give you the run around. Our bike died while driving down the road and won’t come back on.

I love my Core 2.0 bike. It is so comfortable and Quick when I need it to be. I had a little fender bender on my front tire and the customer service has been easy to work with. I highly recommend all around.

After months of looking for the customer service email I finally found it and thankfully they understood the situation and still fixed my issue. Didn’t bug me with unnecessary questions only important question regarding my issue the agent (Julie) was kind, respectful and easy to communicate with! (Deserves a raise in my opinion) I truly feel respected as a customer for once and look forward with supporting this business in the future. Never had a experience with any retailer and or company like it did here and the bike I got is the Core ST 1.0 great bike can’t wait to try the 2.0 in the future and maybe something else never know I really like this brand of bike the craftsmanship and everything I really recommend this company! (I would like yall to post better repair/ maintenance/ set up videos for the past / new bikes in the future the videos posted on YouTube have no one talking terrible angles and no explanation of what you’re doing replacing the back tires inner tube for the first time was a terrible experience but I figured it out after a hour lol but yeah other then that no complaints on anything else keep up the hard work and really give the agent who worked with me a raise they truly deserve it!

Absolutely incredible customer service. They were timely and provided excellent communication throughout the entire process regarding issues we had with our bike. We received the replacement parts and our bike is now working like new. Would highly recommend.

Fast efficient customer service

Buyer beware. My son wanted an E-bike. He saved his allowance for months upon months and we came across this brand. We ended up getting the Blaze 16x4 E bike with a max speed of 25 mph. Total cost roughly $600.00. The faster version with bigger wheels were out of stock for about 100.00 (I'm glad we didn't spend the extra 100.00), but needless to say we were excited. The bike arrived from FedEx. The box was undamaged, which was a sigh of relief for me. So far so good. Bike was at a better price point, and shipping took 3 days. My son and I started the assembly process. I give their instructions a B, it could be a bit more detailed to be honest, but I didn't expect the type of instructions one would get when you buy a CNC or anything like that. We were careful and took our time taking off the packaging. One foam piece at a time, and prior to that we read the instructions all the way through twice to anticipate the next steps. We started lining up the parts on a well-padded mat. This is when things started to get bad. First, the rear fender was not only defective, but damaged upon arrival. The punch holes made to hold a bracket holds the support beams were completely out of alignment. The side walls towards the rear of the fender were also bent out of shape. I really don't think this was machine made. It was made by cheap hand labor I'm sure of it. Okay, already I'm thinking ahead about the steps required to reach out to the service team to get a replacement part. I'm busting out my phone and taking photos at this point. Then it got worse. We fully unpackaged the bike, went to the midway point, then we noticed that the forks were misaligned. The right fork sticks out of the triangular metal bracket that holds it! This is a no no and a tremendous risk to the rider as the front end of this bike is unbalanced. As a passionate rider of motorcycles, who took his MSF courses and all, I know unbalanced front forks is dangerous for a rider, let alone for my son or a child to ride a 25-mph bike that leans to the right of the bike? Hell, no right? I wanted to stop the assembly, but my super excited son wanted to see it through. He spent his own hard earned cash so obtained one. It's an accomplishment for him so we spent the time assembling the rest of the bike. As I reluctantly went along to stay positive, things go even worse, the rear frame of the bike has minor scratches on it. Now the whole picture is coming to my mind like a puzzle being put together. This bike was either a defective through away for parts bike that was sold or it was a return product by another customer. I'm sure of it now. No right-minded manufacturer would allow this to pass QC to be sold right? Maybe? Now the bike is finally put together. My son is happy despite the sweat pouring down his face. His accomplishment is fully deserved. He is eager to give it a go... I'm so reluctant to let him but he charges the bike. While it's charging, I'm already on the phone with the customer service rep. My experience tells me that they are more of an answering service trained to answer few general questions but primarily they refer to any specific answers to their "technical team" to respond and they take 1 to 3 business days? The hell is this right? I mean, you took 600.00 from my son. You gave a subpar product that should not have passed QC and as most would suspect, we didn't find this out until we opened the box to inspect your product! I immediately give them photos on day 1. On day two I followed up regardless to make sure they got my email. On day two my son decided to give a little go, I run outside to stop him, and that's when things go from bad, to worse, to absolute WTF! The rear motor makes grinding, making noises clicking on every full rotation. I tell my son to stop as I don't want him to fall off a unbalanced bike. He pulls the brakes and oh my god the squeak is unbearable, like the bike doesn't have any pad left. It's even worse as the rotors squeak regardless of whether the brakes are engaged. Unbalanced calipers and bad pads for sure. I work on my own motorcycle, so I know a thing or two from my own experiences. This is trash. I call customer support again, trying very hard to maintain my composure as it's not the guy taking my calls fault. It's the fault of the ones who allowed this defective item to be sold. We go deep into details of what I am expecting. I tell them if you want to send spare parts over that's fine, but you're also going to pay for a local repair shop to do the work and I'm not going to take the liability of disassembling the bike further for you guys. I don't work for your company. I also tell them that the rear fender is as far as I'll go in replacing a spare part that comes my way. It's been 5 days since I even gave them a video for “review". What review is needed at this point? I'll give you a review of how about that and so will the world. view YT short @johnpark8486

Buyer beware. My son wanted an E-bike. He saved his allowance for months upon months and we came across this brand. We ended up getting the Blaze 16x4 E bike with a max speed of 25 mph. Total cost roughly around $600.00. The faster version with bigger wheels were out of stock for about 100.00 (I'm glad we didn't spend the extra 100.00), but needless to say we were excited. The bike arrived from Fedex. The box was undamaged which was a sigh of relief for me. So far so good. Bike was at a better price point, and shipping took 3 days. My son and I started the assembly process. I give their instructions a B, it could be a bit more detailed to be honest but I didn't expect the type of instructions one would get when you buy a CNC or anything like that. We were careful and took our time taking off the packaging. One foam piece at a time, and prior to that we read the instructions all the way through twice to anticipate the next steps. We started lining up the parts on a well padded mat. This is when things started to get bad. First, the rear fender was not only defective, but damaged upon arrival. The punch holes made to hold a bracket holds the support beams were completely out of alignment. The side walls towards the rear of the fender was also bent out of shape. I really don't think this was machine made. It was made by cheap hand labor I'm sure of it. Okay, already I'm thinking ahead about the steps required to reach out to the service team to get a replacement part. I'm busting out my phone taking photos at this point. Then it got worse. We fully unpackaged the bike, go to the midway point, then we noticed that the forks were misaligned. The right fork stick out of the triangular metal bracket that holds it! This is a no no and a tremendous risk to the rider as the front end of this bike is unbalanced. As a passionate rider of motorcycles, who took his MSF courses and all, I know unbalanced front forks is dangerous for a rider, let alone for my son or a child to ride a 25 mph bike that leans to the right of the bike? Hell no right? I wanted to stop the assembly but my super excited son wanted to see it through. He spent his own hard earned cash so obtain one. It's an accomplishment for him so we spent the time assembling the rest of the bike. As I reluctantly went along to stay positive, things go even worse, the rear frame of the bike has minor scratches on it. Now the whole picture is coming to my mind like a puzzle being put together. This bike was either a defective throw away for parts bike that was sold or it was a return product by another customer. I'm sure of it now. No right minded manufacturer would allow this to pass QC to be sold right? Maybe? Now the bike is finally put together. My son is happy despite the sweat pouring down his face. His accomplishment is fully deserved. He is eager to give it a go... I'm so reluctant to let him but he charges the bike. While it's charging I'm already on the phone with the customer service rep. My experience tells me that they are more of an answering service trained to answer few general questions but primarily they refer any specific answers to their "technical team" to respond and they take 1 to 3 business days? The hell is this right? I mean, you took 600.00 from my son. You gave a subpar product that should not have passed QC and as most would suspect, we didn't find this out until we opened the box to inspect your product! I immediately give them photos on day 1. On day two I follow up regardless to make sure they got my email. On day two my son decided to give a little go, I run outside to stop him, and that's when things go from bad, to worse, to absolute WTF! The rear motor makes grinding, clicking noises on every full rotation. I tell my son to stop as I don't want him to fall off a unbalanced bike. He pulls the brakes and oh my god the squeak is unbearable, like the bike doesn't have any pad left. It's even worse as the rotors squeak regardless of whether the brakes are engaged. Unbalanced calipers and bad pads for sure. I work on my own motorcycle so I know a thing or two from my own experiences. This is trash. I call customer support again, trying very hard to maintain my composure as it's not the guy taking my calls fault. It's the fault of the ones who allowed this defective item to be sold. We go in deep into details of what I am expecting. I tell them if you want to send spare parts over that's fine, but you're also going to pay a local repair shop to do the work and I'm not going to take the liability of disassembling the bike further for you guys. I don't work for your company. I also tell them that the rear fender is as far as I'll go in replacing a spare part that comes my way. It's been 5 days since since I even gave them a video for "review". What review is needed at this point? I'll give you a review how about that and so will the world. www dot youtube dot com/shorts/I42giVGvc-4