Andrey
Terrible Customer Service – Defective E-Bike and No Response!
I recently purchased an e-bike online from this company, and my experience has been nothing but frustrating. When I received the bike, I quickly realized it was defective. After multiple attempts to reach their support team, I finally got a response. They acknowledged the defect, requested photos and videos (which I provided), and promised to send a replacement. However, it has now been over a week, and I have received nothing. Worse, the company has completely stopped responding to my emails and calls. I feel ignored and scammed. I expected better customer service, especially after spending a significant amount of money. If you’re considering buying from this company, be very cautious. Based on my experience, I cannot recommend them at all. Update: It took a whole month, but I finally got the new battery. And guess what? It doesn’t charge either. Now I’m stuck with two dead batteries and still no way to charge them. I told the seller over and over that the problem was the charger, not the battery — but they just ignored me and sent another useless one. I’ve had enough of this nonsense. I ended up buying a charger on Amazon because honestly, it’s easier to spend a bit more than deal with people who are completely clueless. Seriously, avoid them — they have no idea what they’re doing.
Response from ActbestbikeApr 28, 2025
We are sorry for the trouble caused to you, we have received your feedback, we are increasing the number of customer service, at the same time, we will strengthen the training of customer service, and strive to let everyone enjoy quality after-sales service, if the new charger is still problematic, maybe it is damaged in the shipping process, thank you for communicating with us and give us a review, whether it is a good review or a bad review, is the driving force for us to move forward, and lastly, thank you for choosing Actbest.