acmejoy.comReviews of acmejoy.com

This review reflects only the customer service rendered and not the purchased products since I have not received them yet. In any event, my package was lightly to be misdelivered by USPS. I never received my package even though USPS’s tracking showed that it was already delivered at address. I contacted customer service of the issue and it took almost a week to hear back after a couple of inquiries. Understandably that it required times to review and research. After two weeks, Acmejoy decided to send me a replacement package, which I am still waiting on. Five stars rating reflects the firm’s willingness to resend the replacement package.

Item wasn't received and customer service made it right. I'll be back for more great items from this company in the near future! Great selection of products!

A parte la lunghissima attesa....ho fatto un ordine appastanza costoso..... dopo più di 10 giorni mi arriva una parte dell'ordine....l'oggetto più costoso di 300 euro non è ancora arrivato....non ho ricevuto nessuna email che e stato spedito...ne tracciabilità....nessun tipo di informazione....acmejoy italiana..si è giustigicata che io essendo attualmente in svizzera i prodotti arrivano dalla Germania.....mi fidavo del buon nome.....e e solo fumo negli occhi......vani sono stati i miei messaggi sul numeto di WhatsApp che danno sul sito....non mi hanno MAI RISPOSTO....ed alle mie email....quando quelle poche volte ridpondono dicono sempre le stesse cose...che il oacco e stato cons3gnato il 4 gennaio.....ed e vero....ma solo gli ogettini di poco valore....nessuna info riguardante l'oggetto più costoso....ripeto 299€.......e VERGOGNOSO...PESSIMO SERVIZIO CLIENTI.....DALLA DELUSIONE HO FATTO PRESENTE LA MUA INTENZIONE DI RIAVERE INDIETRO I MIEI SOLDI...(299€)....MA NON MI HANNO MAI RISPOSTO A RIGUARDO.....DIFFIDATE....DIFFIDATE......NON SO PIÙ CHI CONTATTARE... GRAZIE A TUTTI... CORDIALMENTE M.R.A.

AcmeJoy not not only carries a full line of very good products which are very reasonably priced, but has fantastic customer support! They are extremely responsive and helpful! Strongly recommend!

I like the variety of adult toys that they have and how they have various discount on those toys. I haven't used my orders yet and I do hope that it leaves up to expectation. After use,I'll let you know how it turns out

Wow this is the best gift I’ve ever received. Love it 10/10

On November 9th, I heard back from them about a product that was broken, and they asked me to send them a video of the problem. On the 10th, I attached the video showing the issue. On November 14th, they responded with an offer to replace my product, and I responded that same day that I would rather a refund instead. They never answered me again. November 17th, I tell them that I want a refund. They never answered back. November 21st, I email them again and they never answered back. It is now January 1st 2023 and they still never replied to me again. Do not buy from them because you will not get your money back even if the product is broken. Edit: Order number #77869 I also ordered #88756 on December 3rd, described to them on December 5th that it doesn’t work for me, and never got even one reply from their customer service whatsoever.

Great company to deal with. Their customer service is fantastic. Very quick to reply and handle issues.