Ace HardwareReviews of acehardware.com

This is the store on 17 by Mathis Ferry. About a year ago i went in and rented a piece of equipment. I believe i paid over a hundred with deposit. I asked 3 time if it worked he said oh yeah yeah it works. Got it to the the job 30 minutes away and it did not work. I took it back and i was refunded like $16 total ripoff. I wrote a review that night they got 1 star. I was in a pinch yesterday so i went in and got what I needed and went to the counter and had a very nice cashier. I was telling her about my expierience and whst happened. During my conversation a guy walks by and was listening. He said yeah he replied to you thanks for the one star review. I said that i didnt want a free rental the right thing to do would have been to refund 100% of my money. I also said no problem about review they deserved it. He then kept on saying thanks for the one star review trying to the point of being confrontational which is fine. The truth is he was about to bring the Memphis out in me. I thought better and just left. No way to treat customers very poor customer service. Do not rent from here they will rip you off and treat you like s*it. So here is another 1 star review and if you have any questions you can shoot me an email . if you need my address for any reason at all to repeat yourself again just ask. I promise it is no problem

Purchased online gift. Store received on Tuesday, not advised of arrival until Friday. Went to the Ace Hardware Kuykendahl The Woodlands location to pick it up. They had placed packing tape with a print out and completely wrapped the gift in wrinkled plastic tape with a typing paper sized receipt to the box. When I asked the female manager about it being a gift and the poorly packaged handling, she laughed at me and said you didn’t state on the purchase it was a gift. Seriously. Why should I have to. Why not put it in a bag for a customer to receive. The store employee at this location seemed entitled. They are not entitled to my money or business. And I will be taking it elsewhere.

Ordered a Packout Backpack that was supposed to be ready for same day pickup. Ordered said backpack at 3PM with the store closing at 8PM. It's been 2 days and still no email, no call. The website that's tells me how long it'll take does not load.

Zero stars would be too generous a rating for the disservice and disrespect I received from Ace Hardware's cavalcade or contemptible curs. As far as I'm concerned, the entire operation couldn't go bankrupt fast enough to suit me. I purchased an Ace component online that failed to live up to its product specifications due to poor workmanship and inferior materials. The product, manufactured by Ace, is marked with an Ace Satisfaction Guarantee, which apparently, isn't worth the cardboard it's printed on. I called Ace customer service. The Ace agent instructed me to place an order for a replacement product online, using my credit card, and have the replacement item shipped to my local Ace store. I followed the Ace representatives directions to the letter. The Ace agent also instructed me to take the defective cord to my local Ace store. He said as soon as the old cord is returned to the Ace Hardware store, he would credit my credit card for the amount I paid for the replacement item. Once again, I followed the Ace customer service person's specific instructions verbatim. Did I receive a refund? No. Instead, the Ace customer service person bamboozled me into thinking I would. I attempted to speak to a supervisor about this deception, but no Ace customer support agent would connect me to one. Do yourself a favor, folks. Make your life a helluva lot easier by taking all your business to Ace's fine competitors. Unlike the belligerent, duplicitous nincompoops at Ace, these superior business entities treat a customer as a necessity, rather than an adversary. There's an old adage in business. If you don't take care of the customer, somebody else will. Bye-bye Ace. You're a disgrace.

On Christmas Eve I purchased a Sthil BG50 leaf blower in Franklin, TN as a gift to my significant other. He has his own lawn service business and I thought this would make a nice addition to the one he already have....After further discussion, we realize that a different brand is wanted/ needed for the business so we decided to return the one that I got. As we both pulled up into the parking lot of Dunnavant Valley Ace Hardware location, a male worker stood in the doorway watching us suspiciously as we got out of the car (my take). He then walks away and a female worker comes to the door to do the exact same thing. Once we approach her closer, she turns and walks away (no greeting at all). We proceeded to the register. A friendlier younger guy comes up and asked if we have return, then asked for the receipt. Before the young man could start the transaction, another male worker "marches" out of no where, removes the receipt from the salesman hand, quickly scans over it, then rudely tells us the that they are independently own; we would have to return the leaf blower to the store where purchased. We wasn't even in the store a full three minutes and there is a nicer way to handle things. Rules are rules and I'm all about following them. But I'm still trying to figure out what was it about us that deserve such a cold treatment - from the parking lot to the register. I'm honestly puzzled??? Between the lawn business and my Etsy store, we visit Ace frequently to purchase supplies. I'm sad to say this will be our last time. I'll much rather take my business to a place where I'm not treated like I STOLE the item that I rightfully purchased. Side note: Sending a huge THANK YOU to Ace Hardware-Bellevue in Tennessee for your friendly customer service that you provided last week. Each rep was extremely helpful on such a busy day. I walked away that day happy and proud of my purchase :)

I bought a particular item at store 60 miles from my home. I also purchased other items that i could use. I spent over 100 dollars. I noticed when i got home one item was not exact and went to local Ace for a simple swap out for correct size. They said no you got to drive all the way to purchased store. I thought this was a horrible return policy. Therefore i thought people should know its basically individual stores not a brand with good customer service. Spend my money at tractor supply from here on out. Boo on Ace!!!!!!!!

Ace Hardware is always there for me.I go in know what I want find it myself often because the store is nicely organized and clean.And if I can't find it I get quick friendly service. Nice prices also...thank you.

ACE HARDWARE WILMINGTON ISLAND: Great staff. Always point me in the right direction. Very client oriented. Easy in and out location. Always filled with locals.