Ace HardwareReviews of acehardware.com

I dare you to find a place like Ace Hardware, anywhere , like the store in the Tops plaza on Broadway Depew NY its not just hardware its houseware, and home care for all your needs . This store is so clean it gleams with all the right things,. Ace has the most organized space in the perfect place They put all the current and trendy stuff by the cashier in front of the store, , getting you out the door with all things you came in for. And wanting to go back for more

The gentleman I had make keys for me was very professional, but still friendly, and both keys worked perfectly

The portable luggage scale is very accurate and saved me from paying overweight fees at the airport

The fastener selection is famously extensive. I needed a few bolts and nuts for a car repair the other day and they had just what I needed. The amount of little drawers with nuts and bolts of all kinds in it is amazing.

I have to say I go to the Bethel and Fairfield CT location. I may have visited 50 times and EVERY time I go the customer service experience is what keeps me going back!

does amazon accept their invoices?

I wasn’t looking for a genie in a bottle but i got one. Martha at the Ace in Danbury CT is an angel. I had her for 30 minutes helping me find all the right screws for my kids projects. It was amazing. The internet cant do what she did. Best helper I’ve ever had in a store. However the other people in the store lack enthusiasm, they lack charisma. It’s bleak.

I bought a couple of items from the Salmon Creek location. When one item was faulty and I didn’t end up needing the 2nd one I went back to return them. after a couple minutes of being denied the faulty item was returned. the unused item was not. The lady I dealt with was very short (almost rude) with her answers. She wasn’t going to compromise, Explain, she just wasn’t gonna return the item. The atmosphere of the salmon Creek location is night and day when compared to the battleground location. On my way home I stopped into the Battle Ground location. they returned the unused item (that I didn’t buy from their location) in 30 seconds. no questions asked. Very polite and very helpful. the employees at battleground are always helpful and happy to see their customers (With the exception of the gentleman in the hat that works in the nuts and bolts. He can definitely make you feel like you’re wasting his time & is easily frustrated). needless to say that’s the last time that I will visit Salmon Creek location. I’ve been there one time before these 2 recent visits during Covid and got the same horrible experience. The guy that was following me around literally ushered me out of the store because I didn’t know exactly what item I was going to purchase when I walked into the store. I tried to explain to him that since they make more than one type, brand, price of an item I wanted to look at my options for a few seconds. So my advice is for anyone that is going to visit an Ace Hardware steer clear of Salmon Creek and Battleground is a great option!!!