Ace HardwareReviews of acehardware.com

Put in an online order at the Katy hardware Ace. The confirmation came in it said curbside or in-store pick up. I went to the store called in and the person said we do not do curbside anymore. When I went in the store the manager was there and was extremely rude.

Because 5 days after I placed an order, the site said it was still "Being processed," I called. I was told their system didn't allow them to see if the order (which was scheduled to be delivered tomorrow) had made it on a truck yet. Really??? Wont be doing business with them again.

I ordered asphalt online because they said I could pick it up the same day. The store didn't even have the items in stock so I had to cancel it. They never put my money back on my card and customer service was extremely rude. I asked to speak with a manager, I was told one would call me back and they never did. I do work on houses so I shop here often I was very disappointed. However I will be shopping at home depot from here on out. DO NOT USE THERE ONLINE SERVICE... CUSTOMER SERVICE IS EXTREMELY RUDE..

This is about Kelly at store #16920, Broadway, Tucson, AZ. She was so very helpful assisting me at picking out the correct sealant for a wood project. She listened and was actually excited for me about doing this project; she asked to see pictures when I finish. I called her the next day to thank her but hope this review reaches her personally. I'm happy to shop at Ace because there seems to be enough employees around who are eager to help.

DO NOT order online from Ace Hardware. The Item has NO TRACKING and no-one at the support numbers knows a dang thing about where the item is because they have NO TRACKING ability to track the item in shipment. It's now 2 days past when they said it would be at the store. They emailed me saying "ITEM IS READY FOR PICKUP". I drive all the way to Ace Hardware to pick it up and the item and it's NOT THERE! This company SUCKS at Customer Service. And the support personnel was rude on top of that. Save yourself the headache and order from a reputable company that has TRACKING NUMBERS and good Customer Service. First & LAST time I will ever order anything online from this company.

Was in store in bowling green kentucky on us 31 w bypass, in there for 20 minutes. Had a coupon for a hallmark card. I have used these coupons at the other ace locations with no problem and told them that, they said " well, just go there ". I have worked retail 30 years & would never tell customer to go somewhere else. Instead of figuring out problem, she said couldn't figure it out. So I left. Very poor service, will not go back & not sure if I will go to any Ace in future

I ordered a generator online with a credit card that was in stock at the local store prior to an impending hurricane. After not receiving a notification that it was ready for pickup, I called the store and found that it had already been sold. The employee who answered the phone had to log in to look at the online sales. Apparently they sold it before checking to see if it was bought online.

Would leave them a zero if possible. Rented a truck from the Manhattan Kansas store on Tuttle Creek Blvd. Made me buy 3 gallons of gas to fill up the truck I rented and drove 14 miles. Make sure to tell them the gas tank is NOT FULL no matter if it’s on the F or not. They will make you fill it or charge you an exorbitant amount even though the needle didn’t move at all. Have shopped at Ace in my home in Overland Park, Ks for years….expected better. I miss True Value.