Ace HardwareReviews of acehardware.com

My local store is amazing. There are always plenty of team members to help me. They offer good suggestions and have actually talked me out of buying something I really didn't need. They really do look out for their clients. Yes it cost more then a mega store, but then again your pretty much on your own with them. ACE makes you feel like they really do appropriate the business. It does not matter how much or little you spend. They treat you with respect and always seem to have my best interest in mind. I seriously can not say enough positive things about them. They are the only store I prefer to visit IRL in place of online because of the outstanding service.

Do not order from Ace if the product is not already at the store. They will lie about the delivery date and all they will say is, "We apologize for the inconvenience". This canned answer does not fix anything or make anything better for the customer. It just shows that you do not actually care about my inconvenience and you have no plans to address it in any way.

I sent them an email with a simple request and never received a response. I concur with others, this company has POOR customer service

After bending the key to the truck tool box, I went to my local Ace Hardware in Boiling Springs, SC. The key was still in a single piece, with a perfect 30 degree angle. Josh was anxious to help me, while keeping the key in one piece. He copied my key, and told me that if it did not work, to bring it back, and we would keeping trying until we got it right. The original key is old and thinning, and had been difficult to turn. The new key works perfectly, and is much easier to turn. I am glad that we have a local Ace. They are much more people friendly than the other local options. Thanks, Josh. You crossed one item off of my must do list!

I live in Belen NM. I love my local Ace Hardware. They always have what I need where major hardware stores often don't. All employees are very polite, helpful, and considerate. They are also very professional. I've recommended this store to many friends. Marsha Thornton

I am so very appreciative for the help that I get at Ace Hardware here. The paint ladies are super knowledgeable and helped me to match up existing paint colors in my home. Also, have gotten help with fixing scooters twice now. He found the little parts to fix it, and I could have never done that! Thankfully we have this nice AceHarware, grateful for this convenient store that has what we need!!!

So I have been to many Ace Hardware's around California, I always found the people, very knowledgeable, very polite and uelpfull. Although their prices always outrageously high, it always offset by pleasant experience. However, I moved to Soledad, Can. and cannot believe the lack of basic manners, let alone business practices. It's a very small town and I had bought the right item but the wrong size, no big deal I'll just pop in and get a shorter one, Right? Wrong, well the clerk remembered me making the purchase 3 days prior, but I left my receipt at home, OK fine, I'll find the receipt and get it exchanged tomorrow. Well clerk asked owner I guess if it was okay to exchange the part for the right size and in a sanctimonious attitude and tone replied not without a receipt. OK neighbor, and I suppose I'll just put that $15.00 light bulb away maybe I can use it someday but I will never walk through their doors again. This review is on the nice side, I couldn't articulate actual feelings without being nasty.

I had order something online, got an email it’s ready for pickup. Took a drive 30 minute to the maywood california location. Call and tell them my order number, staff said they don’t see my order. At this point I’m parked, I go inside and show the staffs my email confirmation and they all confused where is my order. Manager try to help but say they don’t even have it in stock and he can call customer service for me. I’m so frustrated at this point I didn’t want to wait around for him to talk to customer service I still won’t get my item. Left and I called customer service I get someone name “gabel.” Cant offer nothing but an unapologetic sorry for my Inconvenience for driving down there for nothing. Oh added “what do you want me to do, it’s discontinue but it’s at the Los Angeles location” this is what your ace warehouse customer service attitude. They don’t give two cents they wasted your time.