Ace HardwareReviews of acehardware.com

It's was almost thin as water. Did not stay in in place and ran down the tub as I moved the caulking gun. Worst caulk I've have ever used.

All merchandise was not provided that I paid for when I went to pickup my entire order (two days later than I was told when ordering). I was told a refund would be issued. It's never happened and Ace Hardware online customer service has said it's basically my problem. There's no accountability or customer service. My advice, stay away from Ace Hardware!!

I tried to spend 2000.00 for a bbq grill for my son inlaw that lives 1600 miles away. Ace Hardware website only lets you shop the store were you live it does this by stealing your location. I am not going to told were I can shop. So no money for you Ace Hardware ever.

After shopping there for years and following to the new store location, my son requested a donation of any amount. A single sheet of plywood would have helped for his local Eagle Scouts project. He is attempting to fixing his life long church's handicap ramp. They left my son hanging for month after multiple phone calls all to give us a flat no. They will never see another one of my dollars. Unbelievable.

I seemed to have left the store without one of my items I called and was told to check my car thoroughly. Called a second time and was told it wasn’t on the counter and they didn’t know what to say. It was only a $5 item. I know this sounds petty, but to me the correct answer should have been” I am very sorry, please stop by with your receipt, we will be happy to replace it. “ It is all about customer service. Clearly they are lacking in that. So much for shopping local. Box store here I come.

I bought a brand new pressure washer from Ace Hardware I've only had it five days and it doesn't run anymore I have the receipt so do I have cash I pay cash and also I have warranty which I paid extra for now they're telling me I can't return it because I put gas in it how in the world am I supposed to put gas in it and they're just nasty rudest people I've ever met my life I will never shop at the bottom again.

I've had some great retail experience shopping at local Ace Hardware stores, but after placing an order online through acehardware.com I've had one of my worst experiences. It took nearly two weeks of emails and calls to get information on my order just for them cancel my order without telling me instead of shipping it and providing a tracking number. I feel like no one actually looked into my order when I called to inquire why my order status was broken and they just kept lieing to me. Customer support was incapable of looking up the status of my order beyond what I could see through the website. They didn't offer any assistance placing the order again offer alternatives. Ace Hardware customer care just doesn't care. I will not ever spend my money here again.

The guys at ACE always know their stuff. They are very helpful and kind. No matter what project I have worked on, there is always someone at the store that can give me advice. I much prefer going here than to big box hardware stores.