Ace HardwareReviews of acehardware.com

I ordered online from them because they were the only supplier that said they could get the stuff to be in time. long story short they missed 3 delivery dates didn't get me the stuff on time and to apologize offered me a $50 credit on a purchase over a $1000. In the process of trying to fix it I spoke to probably 6 or 7 people. half of them were rude the other half told me they would do things that they never did.

We had a store credit for $10. Unfortunately they didn't tell us we had to save the credit receipt or they would not honor it even though we have an account with them. We won't be back.

Most of the time going to a large hardware store, it's difficult to find someone to help you, and when you do they just point you in the direction of what is needed. Today was a completely different story going to Ace Hardware in Thousand Oaks. When I walked in, someone was there asking if they could help, when I mentioned what I was looking for they guided me to John, who worked in the tool department. To my surprise John was incredible, not only did he show me what I needed he gave options on the item to make sure I didn’t purchase something that was more expensive than I needed. He also asked if I needed anything else and when I said yes, he guided me once again, it was like having a personal guide through the store. I don’t normally write reviews but I was so impressed with John’s knowledge and patience’s I felt compelled to write a review.

I recently had an issue with a piece of hardware and I visited Ace Hardware in Brandon, VT. Chris listened to my issue and explained how to fix the problem. He was great! He provided stellar customer service & thanked me for my business. As a result of his great customer service, I highly recommend Ace Hardware of Brandon. Kudos to Chris!

I recently received an offer on line because I am a rewards member. It offered several items that were pay only shipping for. One of the items was a pretty nice headlamp that was supposed to cost around $200, but I would only have to pay $7.95 for it. I did get one and found out the hard way that I was signed up for some sort of club that was going to take $58.95 out of my checking account each month. I was lucky to get a number to call to cancel it. I received the same offer today but was not stupid enough to fall for it. I no longer wish to be a member of their rewards program.

I bought 2 trellises for $100 at a store 40 minutes from my home since they were the only ones with them in stock. I used 2 rewards. Unfortunately the price was wrong and only one reward showed on the purchase. I contacted corporate customer service right away. Because they haven't addressed my situation I have now had to contact them 3 times. I have been told 3 different things to do. The latest being to go back to the store (extremely inconvenient and expensive) because corporate customer service is powerless to help they now tell me. I have no reason to drive all that way for this resolution. At this point I will load them back up and return them because I want nothing more to do with this company. It is unfortunate for the store owners as they are independent owners. And the sales staff has been good to great at each store I've dealt with. That is the only reason for 2 stars. What a shame. I'm trying to support small businesses and their own leadership is damaging their franchisees.

Buyer Beware. I am referring to their online website. Not as advertised, wrong quantity. Spoke with customer service, was told I would get some credit back on gift card and never did.

Buyer beware! These ace holes run ads on their site as well as ace rewards telling you you’ll get FREE shipping. This is a flat out lie. It’s completely unfair and deceptive advertising.