Acedepot.comReviews of acedepot.com

Based on my experience and having read other reviews here, it is my belief that Ace Depot makes money exclusively via frauding customers and the occasional successful dropship. Here is my story: A particular marking ink our store carries was discontinued in January, thus were on the quest for any backstock we could find and Google led us to Ace Depot. Their site showed an abundance of stock so we placed an order for 99 units on 2/18/19. Our payment was processed and we waited for a shipment email. After three-plus weeks, I contacted Ace Depot on 3/11 and enquired about the shipment. They informed me they were waiting for a restock and our order would ship 3/20. During this time, I also made contact with the manufacturer of the ink who informed us they had no record of Ace Depot nor were any companies expecting a restock of the formula as it was COMPLETELY and permanently sold out. We thought it rather fishy that the manufacturer and AD would have such different information, so my coworker called AD anonymously on 3/12 and enquired about the product. ACE DEPOT LIED and claimed they DID have the product in stock and could ship to her same day, DESPITE THE FACT WE HAD BEEN TOLD THEY HAD NO STOCK. I emailed them about the conflicting information 3/12, they responded 3/13 and claimed the other rep had been misinformed and they were still waiting for a restock. I should have canceled the order then and there but I am evidently gullible and colorblind to red flags. On 3/27 our order had still not shipped. I emailed them again. On 3/28 they responded and said they had only received stock of a different color and asked if it would work for us. I responded and asked about whether or not they were going to receive the color we needed. THEY DID NOT RESPOND UNTIL 4/15! If you are keeping track, that is nearly two months from the beginning of the order and the initial charge to our card. I called, furious, on 4/17. They promised they were rush shipping our order and that if it did not arrive by 4/22 they would issue a full refund. Sure enough, 4/22 came and went with no shipment. When I contacted them asking for a refund my request was IGNORED and they instead told me again they were "waiting for a shipment." It was then that I realized they were attempting to run out the clock on a potential chargeback via our AmEx. I called and emailed them again requesting a return before finally filing a chargeback that was, of course, successful via AmEx. I thought it was the end of the story until MAY 8th when they somehow charged our card AGAIN and sent a shipping confirmation. Again- now three months since the inital order PLUS they obviously kept our card on file without our consent. How could it get worse, you ask? WELL! The "product" finally arrive and instead of being the name brand, bottled and labeled ink it was PAINT! PAINT!!! Alcohol-based generic paint in squishy bottles with no toxicity information, ingredient list or warnings. NOT WHAT WE ORDERED AT ALL. The most amazing thing? They refuse to refund me unless we pay the return shipping ($$$) and on top of that they insist on charging a 25% restocking fee. Obviously, we called AmEx again. TO ACE DEPOT, as I said in my last email and in our phone conversations: send a shipping label, return the funds and take your stupid paint. Literally the worst online shopping experience I have EVER had in business or personal life. Everyone else: be thankful you had the common sense to google reviews before buying- I wish I had. DO NOT SHOP HERE.

Wish it was possible to give them no stars. Ordered a kit for a paper folding machine. Was to be rollers, cleaning solution and a rag. Ordered it in January - received the order 5 weeks later....WITHOUT the rollers. I have called several times a week. Always supposedly assured that our order has shipped "you will receive a shipping e-mail by 5PM". Last time it was 2 week that it had not shipped. Label was created - but nothing was shipped. Will not issue an RMA to return what we have - that is of no use to us without the rollers.

Same bait and switch as other customers reported. They sent me the wrong stapler and tried to tell me mine was discontinued just days before I ordered it, but for some reason my invoice withe tracking info lists the item I ordered, so there was no way for me to know they were just going to choose nay stapler for me. When I contacted customer service, they insisted they sent me a better model. I disagree completely and they said they can charge me more money to send it back. I simply asked for a refund of some of the shipping costs they charged me so that the amount I paid would be similar to what other websites were selling the stapler they sent me and they indicated they could not do that.

DON"T ORDER Called at a week for update. They said it would ship soon. Called back & cancelled. Received a conf. email, but hope I get my $$ back.

Used bait and switch. Sent me item different than promised. Would not issue a return label after being put off for a week and several phone calls. Lied to or led me on repeatedly. Did not respond to emails. I fear I will be out the expense of returning a six pound laptop case that does not suit my needs and having to dispute the charge through my credit card company.

This company is selling things that they don't have and put a very low prices so people buys. When you don't get the item and call them they offer you another item with a higher price. Then they hold your money for more than 15 days it is very unprofessional and is illegal to do this like this.

Bad bad bad.... sent wrong order, shipped it back with my own money and 2 months later and many conversations with MAX.. I still don't have a refund. Dont do business with...

Like others I ordered something which turned out to be unavailable. I ordered a similar electric typewriter which took a long time to arrive. When it did arrive it did not work. When I called to complain I was told that it was the manufactures problem. I called them and they suggested that I take it to a Brother repair facility 100 miles away. Meanwhile I was overcharged $90. I had to submit my credit card statement twice. It is now going on 2 months and we have yet to receive the refund. Today I spoke to Austin who told me that the reason it had taken so long was that the business office could not figure out how much to refund me. He assured me that in 24 hours I would receive my refund. He also offered to take the machine back. I pointed out that it was now 100 miles away and, in the event that they can fix it, it's going to take me 400 miles total in travel time and expense to get the thing. Totally unsatisfactory. At this point I don't have the refund nor the machine. The only reason I am giving them 2 stars is because they often answered the phone. I would avoid having anything to do with this place.