Acedepot.comReviews of acedepot.com

worst company ever, no returns and no money back, dont buy from them

Ordered a cash register from website - 6 /23/17 - received call saying style I ordered was no longer available. I agreed to purchase a "better" model for $50.00 more. Credit card was charged. Was told I would receive a tracking number - kept looking for tracking number - NONE - made several calls and was told I would get an email with tracking number - NONE. Made several calls and was always told I would receive an email. Finally called and cancelled order. Said I would receive an email with cancellation number and it would take 7 to 14 days for the credit to be added back to my account. Unacceptable way to treat a customer.

DO NOT place an order with this company based on what is on their webpage OR what a sales agent tells you. Like others I placed an order only to be told 2 days later the item is not available and they will replace with a similar BUT different model or manufacturer!!! When I placed the order I specifically asked the sales agent if the item was in stock, and was told it was. Seems to be a trend with this company!!!!!! Be smart and forewarned!!! Order somewhere else!!!!

I place my order based on product pictured on website (purch timecard). I matched to the item I was replacing. Picture shows Bi-Weekly timecard, Ace Depot shipped weekly timecard. Called "customer Service" when I received my order and was told they would replace order with correct product and send call tag. Never happened. Called again, and was told that owner would not replace merely due to a incorrect picture on website. Too many alternatives to deal with. AVOID ACE DEPOT. COM

I ordered a paper cutter on July 22. It wasn't shipped until Aug. 8. It didn't arrive until August 16. Then they substituted the item for another paper cutter. I called August 19 and they said they would send a free return shipping label that has never come. Also because my order was under $50, they can charge me a 30% restocking fee. I was told this item isn't made anymore. I checked on their website today and it's still listed.

I returned a defective cash counter last July. I was told over the phone several times that our business Visa would be reimbursed within 24 hours. After months of going back and forth Ace Depot simply quit answering/returning my calls and still no return on the Visa. Very discouraged.

I ordered from ACEDEPOT.COM on 3/16/2016 at 10:19:53 (Timex T-100 Time Clock + Same day processing $10.00) The website says that shipping is 1-3 days and that you will get an email containing the tracking information once it is processed. It has now been 13days and I have called them asking to get a tracking number (multiple times in last week) I was told only the owner has access to the shipping info due to the fact that it was drop shipped from another company. Make sure to read the reviews, I made the mistake of not doing my home work before ordering. If you are running a business and need something on time I would think twice and to the owner I would like an apology and a refund!

This transaction was not ideal, but Ace Depot was diligent in correcting the issues. The incorrect item was initially shipped, and there were some difficulties in obtaining the correct replacement. However, Ace Depot and eCommerce Manager Palak Kapasi in particular were always apologetic, cooperative, and attentive. Some internal problems were identified, which Ace Depot is currently working to correct to further improve customer service going forward. The mark of good service is not only in avoiding problems but even more in how problems are addressed. While the problems with this order were frustrating at the time, they were completely addressed and the issue entirely resolved. Thanks to Ace Depot and especially manager, Palak, for their hard work in resolving this order.