Acedepot.comReviews of acedepot.com

Ordered a couple small cell phone cases beginning of November 2020. Nine days later I received a notification that these had been shipped along with a USPS tracking number. 19 days more later, no package. I check USPS tracking to find USPS has not received the package. "Shipped" only means a shipping label has been generated. I email Customer Service. No response. A couple days later I check USPS tracking and - SURPRISE - find it in transit. Finally. Received package a few days after that, 31 days after order. Small amount, < $30, would NEVER trust them, certainly with larger expensive items!

TOOK WAY TO LONG FOR ITEM TO SHIP

I have never heard back from customer service. I was told that the register that I ordered would be shipped to us and we never received it. I need information and your records checked if I was credited back for my purchase. Please advise on the status of my order. If it even was shipped? I need to confirm these things so I can give you a proper review.

Like others I ordered something which turned out to be unavailable. I ordered a similar electric typewriter which took a long time to arrive. When it did arrive it did not work. When I called to complain I was told that it was the manufactures problem. I called them and they suggested that I take it to a Brother repair facility 100 miles away. Meanwhile I was overcharged $90. I had to submit my credit card statement twice. It is now going on 2 months and we have yet to receive the refund. Today I spoke to Austin who told me that the reason it had taken so long was that the business office could not figure out how much to refund me. He assured me that in 24 hours I would receive my refund. He also offered to take the machine back. I pointed out that it was now 100 miles away and, in the event that they can fix it, it's going to take me 400 miles total in travel time and expense to get the thing. Totally unsatisfactory. At this point I don't have the refund nor the machine. The only reason I am giving them 2 stars is because they often answered the phone. I would avoid having anything to do with this place.