Accredo Health Group, Inc.Reviews of accredo.com

Wow, my experience sounds identical to the review before me. Avoid using Accredo if you can. I'm stuck with them for filling my daughter's prescription and they are totally incompetent at processing refill requests. The medication is in shortage and every time I go to refill, there seems to be another authorization needed and when they promise 24-48 hour processing and you call back 48 hours later, you are back at square one. They claim to have record of previous calls, but can't explain why no progress has been made. The worst...

I hate that the medicine I rely on is I my available to me thru them. I’ve had nothing but bad luck with them. I have been using them for OVER A YEAR and NOT ONCE out of ALL of those refils have they been capable of actually doing their job. EVERY SINGLE TIME some piece of super important information magically disappears from my chart. I cannot even BEGIN to tell you how many times my insurance info “got lost”. When I moved homes I literally had to change my address with them THREE TIMES and then they STILL sent my very time sensitive medication to the wrong address. To refill a medication you supposedly just have to reply “YES” to a text they send you or order it through the app. Then when you do you get it always says that it couldn’t be refilled without you calling them… then when you do they judge you for calling instead of replying to the text. I am so not the kind of person to “Karen” and leave bad reviews but man. I really need them to get their sh!t together

I was without medicine for a month for my multiple sclerosis and started having symptoms.. They called my old doctor and canceled my prescription. And then when it received prior authorization and a new prescription, they said it was not covered. So I had to call express scripts who said everything was fine and called accredo for me to settle the matter. Most incompetent I have encountered. They play with people's lives and nothing you can do.

I was prescribed Impavido by my Md after several attempts to speak with a pharmacist I was told they didn’t have the drug after being disconnect several times and having to call back ( over 3 hours of wasted time) which is obvious because it needs to be ordered thru the manufacturer by the pharmacy…. I called after hours to get a pharmacist to call me back when he called me back I was told that I personally had to fill out the form and request the medication. After speaking with the manufacturer again specifically was told the pharmacist needs to order to medication not the patient. I’m forced to fill with Accreedo due to my insurance so I am 5 days awaiting a life saving medication… next step getting an attorney and also a neurologist. Accreedo IS LESS THAN INCOMPETENT!!!!!!

Worst company to order refills. Their automated service and internet app still requires you to call customer service and REPEAT everything you have already completed on a monthly REFILL order when you have 8 months of prescription remaining. Even though your payment is accepted, you still have to call Customer Service to process the order.

Horrible delivery. They are so incompetent it’s laughable. They choose UPS to deliver to a FedEx facility. FedEx rejects and sends back. The cycle repeats. Unsurpassed incompetence.

This company is terrible. Do not use if you do not have to. I had to switch from Optum specialty pharmacy after my insurance changed to Cigna. They cannot handle refills or billing in a timely manner. You will have to call multiple times. I had not a single issue using Optum and now every month is problematic. Just read every other review here, you will experience the same thing. Avoid them if you can help it.

Simply the worst. This company is dysfunctional, does not keep self accountable for responsiveness, is focused on payment (not patients). Accredo is express script company which is owned by Cigna as non core business imo. If you call pharmaceutical company providing drug they will help as accredo incompetence not new issue