Accredo Health Group, Inc.Reviews of accredo.com

This is the worst, most frustrating company I have to deal with in my health management. It takes no less than 2 to 3 calls to a customer service rep to get anything accomplished and they rarely have any idea what they are doing. I've had them delete my insurance, delete the pharmacy program through Express Scripts, and on and on. I would rather wait on hold for a rep who can understand what's going on than be answered quickly by someone that just causes me more work. They desperately need better CSR hiring and training practices! Ironically, this health company is absolutely terrible for my health!

Accredo keeps failing to refill my prescription. The first time, the person entering the prescription in their system made a mistake, leaving off the refills. Then they couldn't fix it and so they deleted it. Then they went on personal leave for four weeks and no one else could work on it. Since then, the only refill we got on time was because I started calling 3 weeks early. The other four were between 3 and 6 weeks late. And each time, they tell me they will expedite. I'd hate to see what the standard delay would be. Unrelated, but still annoying, they keep telling me they need a payment, but every time I try to pay the bill, they ask me to pay later because their system isn't accepting payments right now. The last bill took 7 weeks before they would accept a payment.

I had to switch to this bulls*%t specialty pharmacy thanks to my new insurance. I’m sure that’s the only way they can stay in business bc their customer service sucks. My doctor sent my prescriptions in days ago and they still said they can’t be shipped bc the pharmacist never verified. Plus I am out of this specialty medication and the rep said I just have to go without bc they can’t expedite anything. Never use the company!!!!

THIS COMPANY IS NOT RUN BY PROFESSIONAL MANAGEMENT AND CARES LITTLE ABOUT SERVING ITS CUSTOMERS. CONSTANT FOUL UPS AND MIS=COMMUNICATION AMONG THEIR STAFF. ITS ALL ABOUT THE $$$ SAVE THE GRIEF AND SIGN UP WITH AMBER PHARMACY(MY FORMER PHARMACY BEFORE RETIREMENT0

They will tell you your prescription is in the mail and only arrives about 50% of the time. When you ask them about it after the promised date, they will blame your insurance or say your prescription has expired even if prescription is only a couple months old and your insurance hasn’t changed. They do not belong in business as a specialty pharmacy as they are dealing with people who depend on their medications for serious illnesses.

Accredo made it impossible for me to cancel an order for a medication (which I needed to do because I was leaving town for a few days and would not be there to retrieve it). Communication between me and company staff was entirely ineffective. I called the company to cancel the order (which was being filled on an automated schedule), and the operator assured me that the order would be canceled, but two days later I received a text saying that the order is being sent out. I called again - and was again promised that the order would be cancelled - but yet again I received a message the very next day stating that the medication is being readied to be sent to me. This happened a total of FOUR times. Each time the operator assured me that the order would be canceled and the automated system of sending me the medication would also be cancelled. But despite repeated assurances from their operators regarding the cancellation of the order - on four separate days within a one-week period - I received a text the day after talking with the operator telling me that the order is being sent out. Besides calling an Accredo operator, there is no other way to contact Accredo. Not by text, not by email. So the medicine is now being prepared for shipment - I received yet another text two days ago stating that it is being sent out - and, since I am now out of the country, there is nothing I can do to stop the medication from being sent to my house. I am away for a few days and I fear the ruination of the medication as it sits in front of my house while I am away. Accredo needs to find a way to have an order cancelled in such a circumstance; they also need to hire people who are actually able to resolve situations such as this: Why is the company unable to cancel an order even after a company operator assures me that an order has been cancelled? And finally: they need to improve the ability of their clients to communicate with them directly by text or email, especially in view of the inability of the operators to successfully cancel an order.

Accredo pharmacy is inefficient at best and ineffective at worse. My biological medicine now is requiring to go through the morass that is ineptly run outfit. A medicine that I take monthly almost did not happen without complaints up the ladder to higher levels at the call center. There are multiple different groups within the group and getting each groups direct line helps slightly. My medicine took a month to get approved even though BCBX pays. BCBX had given approval for 1 year to purchase the medication through my doctor and the prescription was still valid. I had to go through the process of appeal with Accredo for a medication that was already approved. Finally got the medication a few days late. 28 days later I am trying to get my medication early so I have it in time. Spent 45 min trying to get the refill. Btw the app does not work for refills if the medication goes to doctor office. Worst PBM ever

Where do I start? I met with my rheumatologist on June 5th. They prescribed be a biometric bc I was in so much pain - unable to walk, confined to my bed and bedridden. He prescribed me something to get it into my system and get things moving so that I could have somewhat of my life back. I am 35, and a mom of two children. My kids both have birthday next month, and are turning 6 and 1. Here we are July 6th. Exactly one month later, and still waiting for my prescription that they’ve had in their possession for over a month. Upon reviewing my call log, I’ve spent over 15 hours on the phone with Accredo in attempts to get my Rx. Last week I was told I needed to speak with SaveOn, which I’ve done 3x now. Then was told Friday (after being on phone for hour 45 mins w/ Accredo), that Id get a call within 2 hours advising me my Rx would ship & I should be expecting Saturday delivery. However, no such call was received. I called back 7 hours later, to be advised it would ship Monday. Here we are Thurs, no call. I took it upon myself to call today (since they again failed to call) and was told the previous rep lied, they don’t ship on Fridays & that we are still waiting for approval and that I should hear something soon. When is soon? What takes 4 weeks to be approved? I’m so frustrated. In pain. And honestly past the point of angry. I’ve never met a pharmacy with poorer customer service who doesn’t give a hoot about their patients. If I could give zero stars I would.