Accredo Health Group, Inc.Reviews of accredo.com

This company needs help. Had my medication shipped as I forced to use certain pharmacies for specialty medications. Gave my insurance, manufacturer coupon for the medication and was told I had zero copay. They shipped the medication in July and in December I have a bill for $1300. Called myself to make sure it was covered through insurance and they said that they needed a prior authorization on the medication. I work in the healthcare field and at the doctor's office that wrote rx so I did the prior auth myself to find that this medication needs to be run through my medical insurance. Called my insurance and they call accredo and got the word that they would bill under medication. Another month, another bill for $1300. I am literally on the phone right now with Sabrina, who seems competent and awaiting her research of my issue. They kept tell me they were running it thru BCBS of AZ, and I have BCBS of TX. They then tried to run it again and it says that I am not active, which is true but had that coverage during that time of service. PS the billing dept cannot change your insurance information on file but then has to be transferred to patient advocacy. I hope that I don't have to live the rest of my life on hold while Sabrina finds the answers. Wish me luck!

My experience with Accredo has been deeply disappointing and concerning. Their service displayed a shocking lack of compassion and professionalism in handling medication delivery, which is a critical healthcare service. The most troubling aspect was their complete failure to communicate - they never notified me that payment was required before delivery could proceed, never reached out about delivery delays, and left me completely in the dark about the status of my medication. The customer service experience was equally frustrating. Being forced to wait over 30 minutes on hold was bad enough, but the representative's complete lack of empathy or understanding made it even worse. In all my years dealing with healthcare providers, I have never encountered such a dispassionate and insensitive interaction. The representative's callousness was palpable, making an already stressful situation even more difficult to manage. They showed no acknowledgment of how these delays could impact patient health. A healthcare service provider should understand that their work directly affects people's wellbeing, but their actions suggested complete disregard for this responsibility. I strongly advise others to carefully consider whether they want to trust their medication delivery to a company that shows such disregard for patient care and communication. The complete absence of basic compassion or professional courtesy from Accredo demonstrates a fundamental failure to understand their role in healthcare delivery.

1 star because I couldn’t give 0. The most incompetent pharmacy imaginable. Should have a class action suit against them. Take weeks to “process” a prescription. Call multiple times and no one can give an answer as to what is the hold up. RIDICULOUS! DO BETTER!

They consistently mishandled my MS medication leading to monthly fights. I would have never picked this awful company had my employer not forced it on me

I have spent almost two months trying to get Accredo to deliver my medication. My insurance has approved and paid for the prescription already. They are delaying my prescription and I have missed over two weeks of doses. I have called at least 15 times over this period and no one will help. This is a fraudulent company.

The customer service is horrible. The company delivers life altering medication and the representatives just don't seem to care. If I could give a 0 star I would.

Finally switching pharmacies after months of communication / shipping/insurance issues. There was always something delaying the medication, and it's not the kind of medication we can miss doses on. They have put my son at risk for a medical emergency more than once as his seizure disorder can worsen quickly if he misses a dose. More than once they have told us that his medication was already shipped, or would be shipped in the next couple days only to find out they didn't have authorization and didn't tell us. Even if the app says it's arriving in the next few days, we always have to call to make sure and 90% of the time there's an issue and it was never going to be shipped. Absolutely frustrating. Major system change needs to happen.

First is the automated phone line. There has to be a choice to speak to someone. I spent 5 minutes on the line trying to g to talk to a patient advocate. The system kept processing a refill I was not asking about. Then express scripts approved a specialty drug on 1/6. Two phone calls later on 1/13 still no order on its way. All Accredo tells me is someone will call. Really I’m already 10 days beyond my med administration date. So you are delaying my treatment