Accredo Health Group, Inc.Reviews of accredo.com

Accredo Specialty Pharmacy/Express Scripts delays shipping my medication because they are constantly putting my prior authorization forms and prescription referrals under an old health insurance account that should have been inactivated over 2 years ago. I have contacted the prior health insurance provider who reassured me, multiple times, that they reached out to Express Scripts to have that account closed. This ineptitude has caused massive delays in receiving my medication in a timely manner. The last time this happened I spent over 1 month of constant communication speaking to representatives, managers, managers of managers trying to get my account sorted out to receive my medication in time. Recently they claimed that the prior authorization was submitted through my old health insurance account despite the fact that I have been using my new insurance for over 2.5 years! They are grossly inept, unorganized and incapable of shipping an important medication out on time. I spend close to $2000 a month in health insurance and I have to call these clowns every 6 months when a new issue arises to fix a problem that is so simplistic but takes them eons to acknowledge or complete. How are they still in business when their business practices are incapable of keeping up with the most basic technology and causes this level of stress and frustration for patients who require their medication monthly?

Accredo is the absolute worst specialty pharmacy on the planet! They have no idea what they are doing, they lie constantly, they mess up everything and they literally take months to process orders/refills. Zero accountability for their actions. I have filed grievances against them with my insurance company! If a zero was an option for a score, that’s what they deserve!

Missing my second injection and they could care less! Cigna, my insurance company who has approved this prescription can't get involved and the NJ Better Business Bureau doesn't seem to have any record on them when I go to put in a complaint. How do they get away with this? My doctor's office has called and they tell them everything is fine! But, it's so not. Wish my insurance was still with Aetna and had the CVS Specialty Prescription Care Pharmacy as the vehicle to send my injections!!! So many complaints about this company. Why aren't they being monitored? I really need my injection and they know I've been out of it for a month!!

They are dangerously trusted still by some offices and insurance companies They are really dangerous and should not be trusted Do not use them please unless you want your health to be negatively affected because of them

Having worked as a pharmacist, I'm appalled at the lack of care that this pharmacy gives its patients. Even after working the prior authorization through with another pharmacy, this pharmacy takes a few days to even put the transferred rx into their system. Then it gets gets stuck in several steps of the process. It's gotten so bad, the doctor changed meds after the first few weeks so they could supply us with samples. Started the nightmare again. 5 weeks later... still dealing with accredo. So 2 constructive criticisms. First, tell the patient what is happening. We can do a lot on our end. Second, repeating a never ending litany of, "it will take 5-8 days" from customer service is not useful. And constantly offering to speak to a pharmacist about a missed dose... also not helpful. How about you get those pharmacists checking rx's, handling PAs, and figuring out why the scripts aren't processing. Then you wouldn't need them counseling about missed doses. If customer service doesn't know what the hang up is, then your system is broken.

Completely horrible experience. If I could give it negative stars, I would. I was put on hold 3x and hung up on once. Finally someone told me they were setting up my account, a full week after the prescription was received. They told me it would be 10-14 before I would receive my prescription. Glad my life doesn't depend on it. If you have a choice, don't use this pharmacy.

I called Accredo when my doctor sent a prescription. The 1st person took my insurance info & told me that it takes 7-10 to get info updated. Called following week. Informed that I was in system but info not updated. Received phone call saying that my prescription had been canceled by doctor & info couldn’t be updated without prescription. Called doctor office. After some research was told that they had current insurance info & they did not cancel prescription. Accredo canceled my prescription and lied about it. And why does it take 10 days to update insurance info in a computer program?

If I could give this company a zero I would. Customer Service is awful, staff is far from knowledgeable about the company the work for. My insurance only allows me to use them for specialty meds. I'm 6 weeks behind on medication and they still can't figure out how to get them to me. It's a fight everytime I need to refill. Management is also a joke.