Accredo Health Group, Inc.Reviews of accredo.com

If I could provide zero for ratings I would. For two years I have been constantly resolsving issue after issue with my specialty medication. From issues of delivery, to billing co-pay assistance, to prior authorizations. Every team is more imcompetent than the next, including their "escalation" teams. Last was an issue with my delivery being delayed and no one notifying me except a last minute UPS notification. No one from Accredo tried to help. They transferred me to eight different members over 2 hours!!! If it wouldnt be for my insurance being tied to Accredo for the medication, I would run from them elsewhere. Please, avoid lile the plague if you can and use alternate specialty pharmacies when possible and be your own advocate, because no onw there cares one bit nor assumes ANY responsibility for THEIR errors.

If I could give negative stars I would rate this about negative 1000. This company should not be in this business. People need their medicine and this so called pharmacy doesn't give a rats ssa!!

I am a physician. I have been prescribed an injectable medication for a skin condition which I am supposed to take every 2 weeks. After about six lengthy phone calls to Accredo, over the past three weeks, I have yet to receive my prescription. Each time my physician has given me an office sample as this medication is supposed to be injected on a strict timetable. If I had relied only on Accredo, I would have missed two doses. A different person answers my phone call each time. After confirming my prescription, I get some version of "it is in process at the pharmacy". The representatives are inept, there is no follow up, and no medication delivery. Basically this regional pharmacy is a clown show. Next week I'll get hold of the Lilly pharmaceutical rep and strongly recommend they drop Accredo.

This is the worst pharmacy I have ever worked with… As a CPhT, my job is to help patients get their medication. That includes calling pharmacies to make sure their claims are ran properly, paying through the insurance as it should and making sure patients can schedule their shipment. In all of my 16+ years in pharmacy, Accredo is BY FAR the worst. Their processes could be so simple. There’s too many ppl/places that do too many things and it’s all unhelpful. I’ve worked in retail and specialty pharmacies… How it normally works, MD writes RX, RX sent to pharmacy, data entry types up RX, RPh checks to make sure it’s correct, RX is ran through insurance, if it pays with success, patient can schedule shipment. If any issues the claims department looks into why and how to fix it… Nooooo at Accredo, they have Patient Care Advocates who says they can’t run claims, billing department that can’t see rejected claim, they don’t reach out consistently when there’s an issue, they’ll let it sit. If an RX come over and somethings wrong they won’t call MDO to verify RX, customer service is HELL… processing times are trash, everything takes 24-48 to update manually, these soo many different channels to get things done when it can all be so simple. Hate em!

This is a forced pharmacy and they are so slow that literally they are putting my health at risk for cancer. Cigna is forcing me to use them and I’ve been waiting a month for something CVS would have gave me in hours. They are garbage 🗑️ and I’m having health complications waiting for this medication. USA healthcare I pay 400 a month just for me and I can’t even get my medication. Place like this should not Exist! Waste of time!

My Unfortunate Experience with Accredo Health Group I am beyond disappointed with the services provided by Accredo Health Group. The level of incompetence and disregard for their customers' well-being is staggering, and my experience serves as a warning for anyone considering using their services. Accredo billed me $8,562.61 for two months of medication I did not request. I had called them to stop the prescription and was assured it would be discontinued. Not only did they ignore this request, but they also failed to notify me that the grant assisting with my insurance payments had ended. I was never informed of this critical change, nor did I consent to continue the medication under such circumstances. When I called to dispute the charges, I was told the insurance and grant would be rebilled. Weeks passed without any updates, so I had to follow up myself—only to learn that the rebilling was unsuccessful. Even after reading them a formal dispute letter detailing their mistakes, Accredo offered no assistance or solutions. Their lack of accountability left me completely stranded. Desperate to resolve the issue, I reached out to the Otezla Copay Assistance hotline, who were at least helpful. However, to access their help, I was forced to pay Accredo the full $8,562.61 out of my own pocket—money I could not afford to spend, especially during the holiday season. The entire process has been an emotional and financial nightmare. Accredo’s business practices are predatory. Their system sends medication as soon as personal insurance is approved, leaving the customer on the hook for the cost if co-pay assistance doesn’t process in time. This reckless process prioritizes profits over patients and creates undue financial burdens. While Otezla’s website claims my reimbursement is approved, I have yet to receive a check, and there is no guarantee it will come. Accredo’s carelessness has left me broke, stressed, and uncertain about my financial future during what should be a joyful season. If you’re considering using Accredo, think twice. Their services lack transparency, communication, and accountability. Customers deserve better than the treatment I received, and I strongly urge others to avoid Accredo at all costs.

They have too many processes! I have been trying to refill a prescription for 3 weeks. I finally got a new Dr's authorization and the insurance approval. The supervisor made sure everything was approved and they still had someone call me back to process/schedule the order. Of course I missed the call and now I have to wait until Monday to speak to someone after they just sent me a text. You have to stay on top of your approvals with numerous calls and the reps are always trying to over talk you like the know everything. I'm going to switch to another pharmacy.

Subject: Ongoing Issues with Accredo - Extremely Unprofessional Service The doctor sent an initially prescription on December 5th, and by December 17th, I still had not received the medications. Despite numerous long phone calls, the information I was given kept changing, leading me to believe I was being misled. I’ve been paying out of pocket for the medications through a different pharmacy, which are extremely costly. I strongly urge others to avoid this company. Update: Accredo staff has refused to override the insurance/medication issue, preventing another pharmacy from filling the prescription. They claimed the medications were mailed, but I never received them. Update: Today is December 26th, and I am still paying for the meds, which I have not received. Additionally, they have made several attempts to ask me to authorize a refill through them, but I refuse to do business with such an incompetent company. I can no longer trust them to fulfill my needs.