Accredo Health Group, Inc.Reviews of accredo.com

Simply the worst, if zero stars was a thing that's what they deserve. What can they get right, nothing!

First off, let me start off by saying that i have 8 years experience in the pharmaceutical industry and several years with Accredo, and this company is by far the worst i have ever worked for. I have seen the comments from patients and to be quite honest, I agree with everyone of these comments. The company doesnt care, management doesnt care, but, we actually do care for our patients as representatives. Here is the thing, the company has set the expectations limts so high, for anyone working for the company, they want us off the phones and on to the next call, that we dont get tge time to take care of the patients the way we should and it hurts. Ive got strong background in healthcare and in management and this is a disgrace that for the company and to our patients and to the employees, we are not given the adequate time to resolve the issues. I work for the company but let you tell you that all they want you to do is get on and off the phones so freaking fast and not to fix the accounts correctly. My health has been impacted on so many levels its bad, very bad. I am so much in debt, and honestly I can't quite. I can't get off the phone lines fastest enough for them. I want to help the patients correctly but all fhe company wants is for us is to get off the phones because are acw handle time is not between standards for the company. I wish I could honestly just die or someone would kill me is the way I feel with this company so I don't have to deal with this place anymore. I hate life now, every second that I work for this place. They don't care about the employees, their health and they keep asking us during our one on ones with supervisors is you need to fix your handle time or you will be wrote up. They just want you off the phones and onto the next caller, doesn't matter, if we f**** up we still get in trouble no matter what, I feel like they want us to be robots. I wish I could tell the patients that they don't know what we have to deal and go through but we can't. Worst place ever stay away at all cost because I will be one that they will lose to death because I'm at my wits end with everything. There is so much more I could post, but I can't leave personal things or they will know who I am. And to answer some of those questions that patients has, we are not allowed to provide some details and the teams that handles authentication issues has to answer, or dosing concerns or prescription request, it's not that don't know the answers we will get dinged by quality if we answer those questions if we are not in those departments it's not that we dont know the answers or how to answer those questions. Don't be mad at us, we honestly want to help you guys, it's management that has put in those protocols and procedures that we have to follow through with. I do honestly understand the frustrations. Just to answer a few of those. So just please be patient and easy with us because I may not be here much longer because of my mental stress I've endured here.

By far one of the worst pharmacies ever out there. They hire professional idiots, your prescription will most likely not get to its destination on time or might even get canceled even after you spend a half an hour (or more) with the reps approving it. AVOID AT ALL COST!!!

Do not utilize this pharmacy company. They are very dishonest, and they engage in fraudulent billing. The phone reps will give you the run around and you will get a different story every time you contact them, Be prepared to be on the phone for hours and the phone reps are trained to enhance this scam. Do not use this pharmacy company

Absolutely the worst pharmacy ever in America's history! They save your card information and illegally charge the card without your permission, and even after you repeatedly told them to change the payment method on file! When you call them, they said they charged it and then reversed the charge! Lie, lie, lie!! They gave you a credit to your Accredo account instead of a credit to your credit card you used to pay!! Thieves! Criminals!!!

Zero Stars... I will be telling my doctor I never want to fill a script with your company... 1. Never tried to contact me when a new script was sent in. 2. When you did start calling you were calling to an unauthorized number (work), you never once tried calling me at my main/personal number. 3. Was asked to give a cc for on file prior to knowing how much would be charged to the card. And then it turned out the script was an unacceptably large copay 4. After copay assistance was set up... I was transferred to someone in "leadership" who could not properly explain to me why they were using the wrong number or why the copay assistance was only going to pay for one month of the new med, because her child was screaming in the background so loud I could not hear her talk. All of this is completely unprofessional and unacceptable!!

This Company is the absolute WORST. We have spent 20 hours over the past two weeks dealing with this company. They are so unhelpful and are completely terrible at their job. It is such a shame that they are in business. The pain of sitting on the phone with them and getting told 5 different things by 5 different reps is so frustrating.

This company does not care about there patients, every time I try to get my prescription filled it’s always a hassle, not only for myself but my doctors office! They have horrible customer service and clearly do not care!