Accredo Health Group, Inc.Reviews of accredo.com

Same as everyone else... One phone call is never less than 45 minutes. Delayed shipments, missed doses, zero courtesy to call you with any kind of update (pre auths received, shipment date changes, etc). I use a copay assist program and they have zero clue how it works despite me and the assistance program telling them what they need to do. Since January 6 I've called them 18 times. I was suppose to get medicine in January.. didn't receive, February finally got it, and now was suppose to receive marchs dose today, but no call and shipment date changed without notifying me. Missed work due to being at home for delivery that isn't showing up. They are idiots. If I could give Zero stars I would. I'm willing to stop my meds, risk a relapse until I can change health insurance in December that does not use Accredo. It asks for date of experience... It's been 18 different days between Jan. 6 to Feb 28... Every single one was terrible.

First, let me say that, I have used accredo, for years, trying to find the right med for my condition. I have had dozens of missed doses, due to meds not being shipped out. Reasons for this have ranged from them not billing, the insurances, leaving an astronomical balance on acct., to contact info being changed to my doctors info. Or just simply sending to wrong shipping address. ( after confirming correct one when speaking to rep). I just got off of a 3 way call, with BCBS, accredo and myself. During this hour long conversation, the amount due change from $ 7400, to 3600, to 270, to 191. It was also discovered that they submitted a claim to BCBS, that never shipped. It scares me how many people would pay these "balances due", just to receive their medication. I am currently, pursuing changing to a different pharmacy.

This company has no interest in helping customers.They put you on hold because the person who answers the phone cannot answer basic questions. They always transfer you to someone else then disconnect you after you have been on hold for 20 minutes. It is extremely difficult to speak to a pharmacist. They use what they call pharmacy techs to speak to customers but the techs have no authority to answer questions, refill prescriptions or receive phone calls from your doctors office. So your information is never delivered to the pharmacist. I am seriously reporting this scam pharmacy to our state insurance Commissioner. They are not a member of the BBB.

Iy has been nearly 3 weeks since my prescription was sent to this 'specialty pharmacy.' Every day they tell me a different story- ranging from 'shipment delay' to 'denial by insurance.' Somedays, two different stories come out from both ends of the mouth. They ought to be sued.

HORRIBLE!!!! If I could rate a ZERO I would. They give me the run around about my prescriptions, they say they call my doctor for a refill or prior authorization but they never do, my doctor immediately sends what is needed when I call and then I still wait weeks for them to confirm it was received. I am always late on my medication because of THEM! I’m shocked they have not gone out of business. They are the worst customer service I have ever experienced!

100% a fraudulent company. I have no idea how they are still in business. They run you around until you go crazy. They lie to your insurance and doctors saying that they can’t get ahold of you to schedule delivery. I had to wait 2 months to get my initial prescription with them. The only reason I finally received it is because I reported them to the BBB. Here I am again attempting to get my refill and wouldn’t you know it…more of the same exact issues. They told the hospital pharmacist today that they were waiting for me to call them with payment information. I just called and they told me that they have NO record of a refill for me. I can not express the amount of anger I feel every time I talk to these people. Unfortunately, I am forced by my insurance company to use this scam company. I’m reporting them to every Pharmacy Board I have to. And every month I have to deal with this I will keep reporting them to as many agencies as I have to.

If I could give ZERO stars I would and I mean that wholeheartedly. I have been on one medication since October 2024. They have NEVER delivered it on time. They emailed me about switching it to a biosimilar in early December. I called and let them know that I absolutely did not want the biosimilar as I am not their testing Guinea pig. Fast forward to last week, I received a voicemail from their awful automated line that they could not reach my provider for a new script. I don't have any new scripts and I have 2 refills left on the old one. well, low and behold, these "people" have canceled my old prescription and are trying to force me on their biosimilar. Now, my insurance still covers my original prescribed meds and I have a second insurance that covers it too - so this is all on Accredo. I would NEVER recommend this company, unless it was what company should be shut down, then and only then are they the top one. They had no right to cancel my prescription. DO NOT USE THIS COMPANY.

Worst pharmacy I have ever had to deal with. I have spent hours on the phone with them trying to resolve an issue they created - they made 2 accounts for my son and won't merge them. They cannot find the prior authorization forms that my doctor's office constantly has to resend each month. Each rep I get places me on hold for long periods of time, they don't check back in. I have spent hours on the line trying to get a medication processed and they say it's resolved and then the medication isn't sent. I tried calling again and they said that they had used the wrong account. Completely terrible experience and my son will miss doses of his medication. Do not use this pharmacy! Beg your insurance for another option because this pharmacy will not help you.