Provides specialty pharmaceutical and biopharmaceutical products, related services and targeted therapy management programs. Includes plans, resources and company background. Headquarters location.
Accredo Health Group, Inc. (accredo.com) has 625 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Richard M.
Horrible company. Spent hours every day on the phone. Always a problem. No communication within the company. They tell you it's all set to ship and then nothing happens. Missed my medication. Use another company. Express Scripts needs to use another specialty pharmacy.
Anna D.
Don't deal with this specialty pharmacy. Their phone calls are rerouted overseas and nothing gets done. They will havve you going around circles. Have your doctor send you to another speciality pharmacy but never THIS one.
Sean L.
Stop sending me automated messages, when I get a person they have no idea what is going on. This company needs to be shut down.
Mike
Worst experience. They delay my prescriptions, they filed fraudulent insurance claims. Posted my actual deductable payment as less so they could bill copay assist and get paid extra. Have not been able to get my rx on time in months. Notify me of delay in shipping on the day I am suppose to receive it when they could have let me know on the shipping date if there was a problem so I could fix it. Claimed the insurance denied my vacation refill request when they never did. I could go on and on. I hope others who have bad experiences will reach out to their insurance companies and lets put Accredo out of business.
Audra P.
Frustrating!!! First our insurance company makes us use this pharmacy. Their "App" they use to ask if you want a refill does not work for all medicines, first set back. Then instead of them calling you have to call, they tell you it is not available to be released till a date after when you are suppose to get it. Then another person calls to verify address. Then another person might or might not call to verify it is suppose to be overnighted. Then gets maybe released the next day which about another 4 days after when you originally needed. The system is broken. All reps apologize but dont know or try to fix. They read from scripts. You ask to file a complaint or speak with someone of authority and same conversation applies. No empathy, no help, no one cares. These are specialty meds. No one gives a damn any more. Insurance companies make you jump thru hoops to get the med approved (over a week or two) just for the same medicine you have taken for a year for a disease you will have for a lifetime. Shameful. The system needs to be reviewed in detail.
C B.
I had a new prescription sent to them. Weeks before the delivery everything was approved by my insurance and copay assistance program. Three times they missed the delivery date. It took size phones calls with every person assuring me I would get my medication before it finally arrived acter the fourth attempt. For the second delivery, they again missed two deliveries and again it took multiple calls to them to get my medication before Twice now they have caused me to miss doses and it’s affecting my health. The worst possible service ever. If you aren’t forced to use Accredo like I am, find any other service for your medications.
Richard L.
Trying to get prescription filled for 2 months. Same excuses.
James Acri J.
I cannot believe the level of constant HARASSMENT by this company. I have said no to them time and time and time again and they still call and send me letters! I have blocked them on my phone and now I am getting letters saying "we have been unable to contact you by phone so please call us" How do you make it stop!!!!!!!!!!
