Accredo Health Group, Inc.Reviews of accredo.com

Communication is awful. I believe they are using an AI bot which is terrible. They do not communicate with providers but choose to annoy patients with issues they have no control over.

How is it possible that it takes 5-8 business days to even SET UP an account on their “back end” with no actual transparency in what that even means. I have been waiting for over a week for my daughter’s medication but they can’t even set up an account in the system for her. This is a pharmacy not the Pony Express there is no reason ANYTHING should take this long to “set up”. What a joke.

The lack of communication and transparency is simply "horrid". The copay assist system is flawed. After mix ups I missed some a couple of doses of meds and went into a full flare up. The hold time is awful and no one wants to take responsibility in providing a resolution. You may be transferred to someone that is unable to assist, then you have to call them back.

Absolutely terrible. This pharmacy has brought nothing but stress and anguish to my family. Their staff is incompetent, slow-moving, and unprofessional in every way. If your company tries to switch over to them to cut costs, it is in your best interest to push back.

This company is a waste of time. Express Scripts should consider getting a new specialty pharmacy. The company is full of small departments that really dont know what they are doing. They kept switching from department to department until some stupid person hangs up on you. Supervisors promise and promise and they don't deliver on their promises. This company sucks!!!!

This is the worst company I have ever dealt with. The right hand doesn’t know what the left hand is doing. I have been trying for well over a week to get them to ship out my medication. They had a wrong BIN number and I corrected it and after a week they still haven’t shipped my meds. My insurance has already approved it. I’ve called 5 times and spent at least 2 hours on hold. They keep “ escalating “ it and thanking me for my patience. I’m usually a very calm person but I am ready to scream. They say they will call me back but never do.

They take an unreasonable long time to fill prescriptions. It's been 13 days since they've received my prescription renewal from my doctor. It has also been approved by my insurance company. They keep telling me that "their pharmacists are reviewing it".

Accredo does not take delivering medication on time as essential! They deal with life saving medications and their part is life altering if not life ending.