Accredo Health Group, Inc.Reviews of accredo.com

I'm Being Forced To Use Accredo By My Insurance Could it get any worse than having your insurance co changed in the middle of the year after met all of your deductibles…. YEP, being forced by your new insurance CIGNA to use their specialty pharmacy ACCREDO for your chemo. As of July 1st, I've had no choice but to use Accredo for my chemo. My next round was scheduled for July 5th. I'll spare the repeated details that no one who is sick or is caring for someone who is sick should have to deal with. It was finally shipped to Southern Mississippi in 95 weather temp, I received it via FedEx in a normal unprotected FedEx envelope, no ice packaging, nothing. The medication was HOT. It clearly states that the medication is to be stored at room temperature. My other pharmacy which was only one hour away would have it delivered in special packaging that keep it temperature control, much less than it being shipped FedEx overnight which took nearly 18 hours in transit in extreme temperatures. The pharmacist with Accredo said it was ok to take the medication because it was not sticking together…. I'm waiting to hear back from my oncologist before I take it. There is a reason why they tell you how to store the medication. To top it off the pharmacist told me that I should have REQUESTED it be shipped with ice packages….are you kidding me! Do you want me to come make sure that you are filling the correct prescription drugs too! Why am I being forced by my insurance company to use only one specialty pharmacy with no other choice? Does CIGNA own Accredo?

I hate having to call Accredo with the fire of 1000 suns. Every single time I need a prescription filled what I can count on is spending COUNTLESS minutes on the phone and having to make multiple phone calls, and I am certain that if I had any disabilities and/or was elderly and I would die before receiving my specialty medication. And my insurance Christian Brother Express Scripts requires me to use Accredo (of course they are doing this while being “Christian”) and so I am trapped, rolling the dice on speciality medications which the adjective of special would indicate a great need making it a repeated monthly exercise in irony. Avoid at all costs if you can.

Horrible! I will be contacting every agency I can find to report this horrible company, they are so incompetent! Total scam! Beware, I will be contacting my insurance company and absolutely refuse to deal with this pharmacy!

I have been trying to fill a simple prescription for Dupixent through Accredo for almost three months. My insurance approved this medication back in April 2025, yet Accredo has wasted my time with eight or more calls, each lasting 1-2 hours. Every time, they asked for the same information over and over again, as if they have no records or any functioning internal communication. Despite repeated promises that "everything is finally good to go," I continue receiving vague voicemails about "errors" with no explanation. I was even supposed to receive my medication this week — nothing showed up. This has caused me to miss multiple doses of a critical medication for my eczema, and my condition is getting worse because of their incompetence and negligence. I received my first dose as a sample from my doctor over two months ago. Dupixent is a medication meant to be taken every two weeks, and Accredo's inability to do their basic job has directly harmed my health. They clearly do not care about their patients. Their customer service is a nightmare — rude, disorganized, and dismissive. They act like they are doing you a favor by reading from scripts while your health suffers. I’ve escalated this to my insurance, the FDA, and the pharmacy board, because enough is enough. If you have a choice, avoid Accredo at all costs. This is not just a bad pharmacy — it is a danger to patients.

Given this review of one is really going overboard because they don’t even deserve a one. It’s like the first person doesn’t talk to the second person. Second person doesn’t talk to anybody and your problem never gets resolved. I can’t even tell you how many times I’ve come close to completely running out of my life-saving meds for my transplant

I've already left a bad review, but the company continues to be absolutely horrendous, so I'm writing another bad review. It seems impossible to get your prescriptions from this company. I don't know why. It's the worst specialty pharmacy I have ever dealt with. The person on the phone makes it sound like everything is going to work out, but then nothing happens and you call again and find out there's a problem or they tell you it's going to go through in 24 hours and it never does. This time my doctor's office had a 2 week supply of the medication that I needed, so they loaned it to me and I was going to give them my med when I got it in to pay them back. However it has been 2 weeks and I still don't have my medication. Of course there was an issue with prior authorization, and we got that fixed. Then I was told it would be 2 weeks before I got the medication. I told them I would need it sooner than that. Then when the pharmacist was reviewing the medication they decided that it was unsafe for me to take this medication (even though I was already taking it, and my dr. prescribed it for me), so again it was put on hold. My doctor's office called and explained the situation to the pharmacist so that they would approve the med for me. Then it's still a waiting game. There's another med that has been under pharmacist review for days too. Why does it take so long for a pharmacist to review it? What are they doing all day? Isn't this their job? Is Accredo understaffed? I don't understand why it's so hard to get a medication. Walmart gets me my meds in an hour or less. Accredo takes weeks. What is the deal, Accredo??

It has been over a month of constant calling and they still keep making excuses. I have been placed on multiple holds and then hung up on. My doctors office has called multiple times as well and told them they would call me the next day and still haven't. I have provided them with my pre authorization and so has my doctors office since that is what they said they were waiting on and then when I went to check in, they had canceled the order. I was then placed on high prioity since they had my Pre auth and it has been another 2 weeks and they still say there is another dely. I am honestly so frustrated since they have had my order and pre auth over a month ago and still haven't called to schedule delivery. This is ridiculous since I am paying for the service and prescription, not sure why it is so hard to provide something so simple to a paying customer... Unreal.

This organization struggles with regular prescription refills. This unfortunately is their normal operation and ridiculously systemic. My son is on a weekly injection (not life sustaining) and I was notified via the app that it was time to refill. I followed the app's process and was told that I would have to call in. I did so and was told the order was placed. I waited for the communicated delivery date but no medical came. I called in again, same story but they were not able to see the previous order place that had "apparently vanished." That new rep submitted the new order with the same practice of communicating the delivery date and delivery address. That date, too, came and went with no delivery. These 2 calls took place over the span of a month. I called backed back and was informed that the prescription has since expired and a new one would be required from the provider. You can't make this up. My son, had at this point, missed 2 doses. I called back this week and confirmed the new prescription was received and was told the system was still receiving the documentation. ...more and more time wasted. My phone call today was finally able to process a new order with a new delivery date and confirmation of delivery address. I understand I have very little to guarantee the fulfillment of this order, but it is what I have at this point. Repeated failures observed: -inconsistency of account note keeping across representatives -shared prescription information and processing within accredo and express scripts do not interact will - conflicts are not flagged but progress just drops off without communication to the patient -sense of urgency for patience situations seem to be eroded by the possible frequency of these scenarios. Suggested improvements: -Improve the flagging of customer pain points with prescription fulfillment - provider information documentation, insurance information and billing, order timing and management. -Treat the customer with compassion over the phone as well as off the phone (notes should never berate or demean patient) -Prioritize the timeline fulfillment of orders, this is a huge win for both customer and Accredo. -Authentic interactions and be quick to identify areas of improvement ..then keep it up.