Accredo Health Group, Inc.Reviews of accredo.com

Horrible , rude, racist unprofessional just plain dumb.I can not say enough bad about this place Called 5 times multiple dates every rep was disgusting every call I made. RACIST

Accredo changed the terms of my doctor's refill order, but customer service blamed my doctor. I spoke to an accredo pharmacist, who confirmed that this was not my doctor's error, but that I would have to wait while accredo fixed their own error. I've repeatedly had problems with accredo, and I would suggest that you use another pharmacy unless you have no choice under the terms of your insurance.

I have been trying to get a prescription filled for didn’t for over three months. My doctor and myself have done everything they have asked. I have insurance with blue cross and blue shield. I just called again and they said that they need prior authorization. That is the fourth time that I have been fed this crap. It is a catch 22 every time I call, and you can never talk to the same person. So the right hand doesn’t know what the left hand is doing. By far the worst company I’ve ever dealt with in my life. If there is anyway you can avoid doing business with this company, by all means avoid it!!!!!!

My mom just had a life saving surgery in April (liver transplant) every month is an issue getting medications on time. I’ve submitted a refill over two weeks ago. I even put the request when it became available to refill because I didn’t want the delay. This is ridiculous!! By far the worst pharmacy I’ve dealt with it!!!

ACCREDO is one of the worst speciality pharmacies I’ve ever dealt with. Every single month is a constant issue with them. My sons medications are constantly delayed which effects my sons treatments it’s so frustrating I’m constantly in tears at whits end I think my biggest issue I have is their lack of communication. If there is any issue they will not contact the provider or insurance to get it fixed it will just sit there. Your waiting as it says pharmacist reviewing validating but they aren’t doing anything they will not reach out to you if insurance denies it and needs further approval they won’t send the paperwork to the provider to sign to get it approved NOTHING and honestly the customer service is worthless and zero help and lie and be like no one my side it’s being processed and shipped out tomorrow and yet it’s not it’s constant back and forth. I’ve unfortunately been dealing with them for a couple years now and its only gotten so much worse I’m actually considering changing jobs to get different insurance that doesn’t use ACCREDO.

They are the worse pharmacy I have ever HAD to use. If I could use a different one I would, but unfortunately my insurance requires I use them. I have been trying to get my medication for a year now with nothing, but issues. I got the prescription in April of 2024 and was able to get 2 of my 7 starting doses when I started having issues with them filling it for one reason or another. 6 months later I finally get everything sorted out, and of course then the prior auth expires, and would have started the issues all over again, so I just gave up. I decided to try again this year as I really need the medication, and here it is 2 months later, and I got one order which was 2 doses of the starting doses (one injection every 2 weeks) and now I'm a week late for the 3rd because of the same issues and last time. Every time I call, they say they will submit a request and get it fixed, and every time I call back it's a different issue. They just suck.

It’s June 25 and I’ve been trying to get medication for my son since May 2. They roll Out excuse after excuse and delay after delay. Insurance says everything is good on their side but still no medication for my child who has a life threatening disease.

nightmare is the only way i can describe my experience. I have been begging for my childs medication for weeks now. everyone i speak to lies about it being sent out. this has been the worst experience i have ever had. i am looking for a different pharmacy. i would not recommend.