Accredo Health Group, Inc.Reviews of accredo.com

If there was a way to give them zero stars I would. I am on a medication that needs to be taken on specific days in between each dose. Since being forced to use this company by Blue Cross Blue Shield I have had nothing but problems. The medication is never delivered on time. I have to make countless calls to be told it is being expedited and marked as urgent but urgent is 48 hours or longer. I am told there are pharmacists to talk to but then they magically cannot be reached or they do not call back. Each person I talk to is pleasant and nice. Not their fault. Their pharmacy department drops the ball every time and refuses to pick it up.

I received a gel injection in my knee a year ago. When I first spoke to customer service I asked 3 times what the out of pocket cost was going to be for me, 3 times the representative stated to me “zero it’s covered. I received a bill for almost $1,500. For almost a year I’ve been on the phone with them trying to get them to bill my secondary insurance to no avail. Each month it’s a different excuse as to why it hasn’t been done. I even disputed the bill and asked for them to open an investigation by pulling the original call, the y pulled on part of the call where I stated ok to the rep to an unrelated question. Not sure if this pharmacy is a scam or the employees are incompetent but there’s certainly some shady shit going on

I have been waiting a month to get my medication filled. Finally got to order it, pay my deductible and they said I would get it in a week. Still not here, got a message it was delayed, now to receive 2 days later. After checking website today, now scheduled in 4 days from now. I would give them zero stars if I could!

This is the most incompetent company I've come across. 7 weeks of jumping through hoops and I still don't have my medication.

Worst pharmacy ever. To everyone that has been affected by them there are multiple class action lawsuits out there. You can google them and join for free.

The absolute worst experience I have had in 54 years. I’ve been trying to get a prescription from them since July 15. The customer service is horrendous. Ask for management and it’s a bigger joke. I was told I would get a call back today……still waiting. How are they in business? I’m. Contacting the joint review, BBB, my state representative, and our local news!

every month its the same thing: I order my refill, I get the refill, I am left with a $1900 to $4000 balance. I then have to call the insurance and Flex Access to get the balance reduced to my copay that's under $25. Insurance says it's not their fault - call Accredo. Accredo says it's not their fault, call Flex Access. Flex Access says it's Accredo's fault. Rediculous. Why send the medication if there is some issue? This is the worst pharmacy experiece ever. Walgreens and CVS never have such issues. I just wish I could get the prescription thru Walgreens but the doc says Accredo has to be the one. No wonder US Healthcare is so abysmal compared to the EU and Canada.

Do not do business with this pharmacy! By far the worst pharmacy I have ever dealt with in my entire lifetime. The incompetence just blows me away. The left hand and right hand have no clue what they are doing or talking about. After 45 minutes typical hold times or transfer times or conversation times, you are still walking away very confused and lacking any results. They try to fool you thinking they will resolve your situation and tell you what you need to do, but then they hang up with you with lots of broken promises. You will keep getting the run around to try to make you feel better about yourself but how they are still in business is way beyond me. Tell your PCP to use a different pharmacy to avoid any unnecessary suffering. They don't listen to you or follow their own simple instructions. Do yourself a favor, put yourself on their "do not" call list asap!!! You are not even allowed to fill out their survey they state upfront on how your experience went. So stupid!!!