Accredo Health Group, Inc.Reviews of accredo.com

They have been consistently bad. Employees don't know how to enter simple coding etc. to get your prescription filled. this can cause weeks or even months of delay, it is like a circus act. I finally got my prescription switched to a local company and got the specialized prescription in 2 days upon initial phone request - i had been waiting for accredo for over 6 weeks this time. seriously, go somewhere else where they know how to handle getting a prescription filled correctly.

Accredo Specialty Pharmacy – Zero Stars Accredo Specialty Pharmacy currently carries a 1.2-star rating, and after spending over three hours on the phone today with this pharmacy, I can confidently say that even that rating is far too generous. This is without a doubt the most unprofessional, uncooperative, and unreliable pharmacy I have ever encountered. I strongly encourage anyone considering doing business with them to reconsider. In today’s world, there are numerous credible and efficient specialty pharmacies available online to meet your needs — Accredo is not one of them. I am deeply disappointed that our physician’s office continues to use Accredo as their pharmacy of choice. I will be addressing this directly with them, as this is absolutely no way to conduct business. To make matters worse, my husband, who has been in pain for over a week, is unable to receive a simple injection of Monovisc for his knee. All required information — from the physician and the insurance company — has already been provided to Accredo. Yet, they refuse to ship for an additional five days, not because of lack of inventory, but because of what they call their “policy.” This is unacceptable. Accredo is not a pharmacy you want to entrust with your health or your family’s care. I give them a zero-star rating.

I use Accredo Specialty Pharmacy for my Dupixent through my employer provided medical insurance through Aetna. I have never had a complaint for their services and deliveries. I recently had to get a new prescription for my Dupixent, and my doctor's office used a company called Tandem to get it approved through my insurance company. Tandem had been working on getting the prescription approved and filled for 2 weeks and were, to me, just dragging their feet. I was in tears. I was so frustrated. I needed my medication for my severe eczema. Thankfully, I got hold of an Accredo agent named NYDIA who actually took the time to look into my case and realized that Tandem had not changed the physician's name on my prescription. I was so happy that my medicine was going to get here on time. It is hard to find people who enjoy helping other people solve problems. NYDIA was patient and intelligent. She solved the problem that Tandem could only shrug their shoulders about. Even after my medication had been delivered to my house, I got a text message from Tandem that said that my insurance company had denied my prescription and that they would continue to work with my doctor's office to get my prescription approved. So it was quite obvious to me that the employees at Tandem had no earthly idea what they were doing and really didn't give a damn if I got my medicine or not. I'm just so happy that there are people in this world like NYDIA who are more than willing and capable of going the extra mile for their clients/customers. I have no complaints whatsoever with the service that I have received from Accredo Specialty Pharmacy. NYDIA is a shining example! I have never had a problem with any of the other Accredo customer service Representatives, but in my darkest hours, Nydia gave me and my dilemma Top Priority and solved my problem. I am truly, TRULY grateful for her!!! ~T. Steed, Fort Worth, TX.

This is the worst pharmacy I've ever had to use they are very expensive, overpriced. Don't get me started on trying to talk to someone that takes an hour or more. If you are able to find a different specialty pharmacy, I strongly recommend any other pharmacy. If I could give 0 stars I would.

customer care agents are terrible. usually speak terrible English so communication on the issue is almost impossible. then they shuffle you to other agents and eventually hang up on you. they over bill so it's cheaper to get at the pharmacy monthly. I cancelled my subscription and will never use them again

Accredo sent EXPRESS SCRIPTS to contact me for a medication delivery. They called me, have NO record of me, and couldn’t tell me why they called. I figured out their relation to Accredo. It took a lot of time and frustration to speak with the 4 different representatives to get my medication scheduled for delivery. I asked the rep to write in my file not to allow express scripts (whoever they are) to contact me again. The rep wrote that I was “annoyed” by their call. It’s much more than being annoyed by incompetence; it’s not knowing if my prescription will be filled and delivered and by whom. The rep agreed to rewrite her note. Hopefully they will deliver the correct medication, timely to my physician.

AVOID THEM IF YOU CAN!!! THESE REVIEWS SPEAK VOLUMES ABOUT THE LEGITIMACY OF THIS COMPANY. AVOID Accredo. They are absolutely the worst. I get a different story or excuse ever time I call. Medication has not been delivered after over a month and a half that my doctor has sent the prescription. I have contacted them at least 15 times in this time period and have waited on hold to speak to various individuals who always have a different story or excuse. It is very clear they do not care for ill patients who rely on these meds to function and they hire incompetent, lazy people who have no clue. Total crap company.

I realize that most people use Accredo due to insurance and don't really have a choice, but I still want to contribute this feedback: it is absolutely disgraceful the way they mismanage people's medications. I will spend an hour on the phone with them trying to resolve an issue (that is due to their mistakes!) and then have to call and do it again the following week because there is zero record of any of the previous call. The actual people you talk to are nice enough, but nothing actually gets done. I have missed my medication multiple times thanks to them. I can't believe they're legally allowed to operate like this. I'm looking into changing my oncologist just to find an office that doesn't need to go through Accredo.