Provides specialty pharmaceutical and biopharmaceutical products, related services and targeted therapy management programs. Includes plans, resources and company background. Headquarters location.
Accredo Health Group, Inc. (accredo.com) has 625 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Acredo Pharmacy repeatedly delayed urgent medications despite clear authorizations. Their poor communication and disregard for a seriously ill patient’s needs caused unnecessary risks. I do not recommend this pharmacy for anyone needing reliable and timely care.
Adrian G.
STAY AWAY FROM Accredo or Express Scripts. I've been dealing with both for the past four years and it got worse. They lie, misrepresent, delay, you name it. I spend 4-5 h/months, at a minimum to fill medication. The recording says you can fill it on line but on line they give you the phone # to call. Now I will have to travel w/o medication because they lied to me I would get until the last moment.
Steve S.
I wish these reviews allowed to give 0 stars or even negative because that is what Accredo and Express Scripts deserve. Trust the reviews. They are all negative for a reason. It is a disgrace that my company is still doing business with this failure of an organization. I spent almost a month on over a dozen calls, talking to over 30-40 people. They never return calls when they say, and my doctor had to call about 6 times. Each time you call it is the first time. I will avoid using both companies ever again. I will spend much more just to avoid these awful companies and you should too. I finally called and canceled my prescription. I'm done.
pamela L.
This is absolutely the worst experience I have ever had with any pharmacy. I made a payment for an injection that I get every 6 months in mid-July. I still do not have the medication. They are now calling me every day to re-verifiy and listen to the script they have read to me 5 times already. My doctor's office has tried too and they are equally as disgusted. I am going to change insurance companies so I never have to use them again.
J.M.
Like everyone else said, 1 star is not low enough. If my insurance would let me go ANYWHERE else I would in a heart beat. Incredibly incompetent company from every direction, zero organization or responsibility, makes specialty medication late every month, loses faxes of its required unnecessary paperwork repeatedly, all in all, nightmare. Can't even ship supplies with medication!
Nunu
I had to go off my Crohn's meds COLD TURKEY because of the total incompetence of these people. Took 2-3 months to sort out what should have been a SIMPLE issue to fix (a dosage change ordered by the doctor...). Every time I called their call center reps I got a different answer, felt like I was losing my mind. They are risking people's lives and it's sickening! Complete disgrace.
Shawn R.
This is the worst company I have ever dealt with. Avoid them at all costs, but if you are forced to use them like me I feel bad for you. I constantly have problems filling any prescription I have gotten, or tried to get from them. They come up with any and every excuse to not send out your prescription. You would think they would want to get it sent out so they can get paid the outrageous costs of the medicine. However, Accredo is a wholly owned subsidiary of Express Scripts so their business model might be to deter as many people as possible from getting their medicine. Accredo is not accredited by the Better Business Bureau, and has received class action lawsuits over Accredo's poor patient ethics and failure to provide basic services. A 2019 investigation by Olga Khazan in The Atlantic documented how Accredo and other specialty pharmacies harm patients in their efforts to cut costs as they delay sending medications for weeks and, at times, months. Accredo Health Group, Inc. is a specialty pharmaceutical and service provider for patients with complex and chronic health conditions. Accredo provides specialty drugs, drugs that cost more than $600 per month, with the average being $10,000 a month, which treat serious conditions such as multiple sclerosis, rheumatoid arthritis, hemophilia and cancer.
Hunter James B.
It’s taking weeks to get my prescription I’ve had my doctor send this Rx 4 separate times with preauthorization and they still haven’t got it. I originally tried to get this speciality drug filled at CVS Speciality and Cigna denied it saying I had to go through Accredo, their speciality pharmacy. Overall, horrible experience. The delay in getting this filled has been very painful as I need this drug for my auto-immune.
