Accredo Health Group, Inc.Reviews of accredo.com

Unfortunately I am stuck using them. They are horrible. if you have a choice choose any other pharmacy

They let me know on Saturday that my already late prescription will be delayed until next week. In one location it says I have no prescriptions available. In another place it says I have 5. I called last week and it said my prescription was ready to be delivered yesterday. Then I get a call yesterday that it is actually not ready. So I rush to get a new prior authorization, which I had done just a month ago since they couldn't transfer my information when I switched insurance. Now the woman on the phone says they don't have a prior auth, even though I confirmed yesterday that it was all ready to go, These people are incompetent and it harms patients.

Their service is terrible. No one seems to know anything. Case numbers don't pull up information. It takes months to work through red tape. Obstacles after obstacles that are unclear as to why. It has to be intentional. No business could function this ineptly.

Would love to give Accredo ZERO stars. My employer switched insurance companies, and unfortunately the insurance company is using Accredo for specialty medications. We are only 5 days into the new year, and Accredo has been horrible to deal with. Thank you, Accredo, for failing to fill medications when requested, not calling me back when requested, and basically not doing your job. I can only hope my employer realizes the mistake and forces the insurance company to find another provider of specialty medications. This is going to be a long year.

Acreedo has one job and it failed. Their job is to deliver its promise to deliver medication as needed . They cannot seem to get that done. They cause stress and uncertainty to patients that need their medication and it’s abhorrent.

If I could rate it negative 1, I would. I got a vacation override from insurance, but Accredo cancels the order. This has happened for going on a month. I am now leaving on an extended vacation with no meds and no way to have them shipped to me. Do NOT use this company. They should be ashamed of how they treat people who need life-saving medications!

Training lasts 3 months for what should be a nurse’s job. Was illegally fired and was unable to contact HR before the manager had my computer shut down. It took hours with employee service and was eventually promised a call by HR that never came. Btw, HR & employee service are in 3rd world countries. They’re extremely rude, very difficult to hear & understand, and they give you the runaround for hours. Could say so much more about Accredo but will end it here.

This company is incompetent, not only that but somehow insurance companies still choose to use this company. Florida Blue is a chief culprit. ACCREDO delays medications messes up prior authorizations and uses the excuse of sending things to "backend" teams to delay further. This company needs to be sued, because you cant run them out of business by avoiding them.