Accredo Health Group, Inc.Reviews of accredo.com

I only gave 1 star because I had to give at least 1. These people are incompetent. Customer service is a complete failure. My doctor ordered this medication almost 2 months ago. I had to track down which pharmacy actually received the prescription. I was told that it will take some time to fill the prescription because they (Acredo) need to make sure they do everything right on their end. This made question their ability to handle filling my prescription. When I challenged their ability to do their job. I was hung up on. They called me back and continued to display their inability to do their jobs. I asked to speak with a supervisor. I was placed on hold and then hung up on a second time. This time, no one bothered to call me back. I have reached out to another specialty pharmacy to handle my prescription needs. Shame on you, Acredo.

I wish I could give a negative score. This company is in such disarray, especially over the last year. I’ve had injections delivered broken, I’ve had completely mishandled prescriptions and the service representatives give misinformation every single time. My frustration levels are through the roof every time I call them which at this point is weekly. I know most of us have no choice because we have this via our employers but some agency should do something about just how bad this company is.

Pathetic, inarticulate staff that simply puts you on hold with innumerable "Thank you for you patience" tap ins. This company 'owns' a compound pharmacy share of biologics and doesn't give a rat's rectum of how they treat you. Needs some help from Trump or Musk. They smell of monopoly and cronyism. Need to burn this clown show down.

Acredo is terrible at customer service. Their staff is apparently poorly trained, not knowledgeable on procedure and continuously making mistakes. We have been repeatedly billed hundreds of dollars when we do not owe any money. It is difficult to arrange to have medications sent to our doctors without many follow-ups Avoid Acredo if at all possible.

If I could give the. -10 stars I would. They continue to delay filling prescriptions for no reason. When you call you speak to a different person, there are not any notes in your file, so you have to go through the whole issue all over again. You never get anywhere, problems go unsolved because of this. Also they will stop filling your prescription and not tell you why. They won’t call you to let you know there is a problem. They let you miss doses of medication and make you jump through hoops to get it. They don’t work with you at all.

This company has staff filling medicine without any pharmacy training- not even technician level. The pharmacists do not communicate with the giant company shipping and filling things- the pharmacist stopped my medication due to reactions and I was still billed and they shipped it again anyway another week later. When a different drug was requested- when they could not fill it they didn’t tell me- they just offered to send the other medication AGAIN. They don’t keep notes- the pharmacist is not actually available 24/7 they will just keep you on hold until they can get one to call them back. They defraud insurance by charging for things I don’t want or need- like extra sharps containers even when told not to send them. Use any other pharmacy.

They do well shipping medicine the first time after that they do not ship medication. They did not ship the next dose and when called they said another pharmacy must fill it but they had not sent the rx to them. Poorest customer service of any pharmacy ever. Also horrible language barrier.

Order was approved , order was out of stock , order is in stock , call back tomorrow and talk to supervisor ……this is not the first time with problem with shipment ……never have I gotten my medication on time , we need a NEW PA , even though mine was approved for a year and still have 11 months to go ???? What the hell is going on with Accredo ? They need to do better than this and get their ducks in a row and in the same page !!!!!!im tired of this crap !!!! No just need my medicine , it’s due every 8 weeks and can get it about every 10 weeks because there is always a problem …..