Accredo Health Group, Inc.Reviews of accredo.com

I called the company for 7 days Almost every day And sometimes twice a day to get my medication filled They kept promising that it would be filled The next day or in two day .I got the insurance company involved and acredo promised to them next day delivery, it never came. So next day again I called the insurance company and was told it would not be delivered for another 5 days. I paid out of pocket $8000 for CVS specialty to overnight the drug with insurance company promising to pay it back. At this point I have flareup of my medical condition

If there were zero stars, that would be my rating. The operaiotns and processes at Accredo are clearly poor and people are poorly trained. in this most recent case, they had a prior auth for 17 days and continued to say they needed something submitted by the Doctor's office. After getting my Doctors office on the phone, after 40 minutes, they were able to tell us that they had run the claim and were paid for it -- but their system still wasnt filling the Rx. Furthermore, their complaint process in no way points to a desire to improve the failed processes or communicate resolution to the patient. With service like this, and a lack of accountability - from Payors and Drug companies, who are paying them $5200/ mo for my Rx alone - this will continue. I cannot believe that they operate so poorly for a regulated industry. They should be investigated.

I have been trying to get a medication that I take every 2 weeks from this pharmacy. My insurance changed so I had to switch to them. (NOT MY CHOICE). I was due to take the medication on 1/24/26 and they have been working on filling my prescription since 1/9/26. They informed me finally that I would receive it on 1/29/26. They call me on 1/28/26 and my prescription has been stopped due to copay card rejecting due to wrong date of birth. I called the copay card and they state no claim has been filed. Not they are telling me it is scheduled for this Saturday 1/31/26 if it can be delivered due to the possible weather. How long do I have to go without this medication because I have not faith that it will come on Saturday.

I would give zero stars if possible. This might be the worst company...period. If you have a choice in pharmacies, choose anything else. I warn you, your experience with Accredo will be horrific. I spend hours and hours on the phone with them correcting their errors. This isn't a one-time adventure. Seemingly every refill, I have to deal with their complete incompetence. They put my health at risk by delaying shipment, and they have no reason to delay that shipment whatsoever. Run away!

if I could rate minus 1000 I would - this company absolutely the WORST !!! I am a cancer patient and i have to put up with this BS from a company? I will be contacting a lawyer that will take on my case

They billed the wrong insurance company, repeatedly failed to bill the correct one. Then refused my refills when the bill didn't get paid. This has been ongoing for over a year. I can't get anyone beyond a basic telemarketer to talk to me.

Worst experience waited for my medication for 3 months because they don't know how insurance works. I had to keep calling them and the doctors and the insurance because accredo had no clue what they were doing.... they never even call me back i have to constantly call them for an "update" on my medication

Horrible I've been fighting for 6 or more months for these prescriptions n then finally think it is resolved n another problem pops up . Avoid this pharmacy