Accredo Health Group, Inc.Reviews of accredo.com

Accredo is an unethical pharmacy that actively gaslights patients. Their motto, “We are here for you” is anything but true. Each of the dozen representatives I spoke with gave a different reason for not sending the medication despite insurance approval, paid co-payment, and pharmacist consultation. False claims that the medication was a “refill” (it was a first time order!) or the “co-payment was not made”, or “shipping issue” were some of the reasons I was given for the delay when I called or they called me. Shame on you, Accredo, you serve patients with chronic and complex health issues. If you are “here for us”, then, stop lying and center vulnerable patients' needs in an honest, transparent, and ethical manner. Accredo does not deserve any stars but instead to be held accountable and answer for their criminal behavior.

The companies goal is to deny you medicine. I think they'd be happy if they killed you as long as they made a profit. Pure scum. I hope the class action lawsuit breaks them!

UPDATE!!!! After leaving my review earlier today I found there is an ongoing class action lawsuit against Accredo. See the Lovey & Lovey information below. Very informative and you can apply on-line for your issues with Accredo. A VERY GOOD READ!!!! Google Loevy & Loevy Accredo complaints. accredo-class-action Accredo Class Action | Loevy + Loevy If you depend on Accredo for monthly biologics, transplant meds, or other high- cost therapies and have suffered dangerous delays, hidden charges, or cancelled refills,...etc... Today it's peat and repeat of my experience in October-November 2025, eight different phone calls to try and get my arthritis medication. I had a melt down and almost a nervous breakdown dealing with this company. Many of their representatives don't speak English very well, talk way too fast and don't listen. I received my medication via overnighted 12 November, with no pills left from previous RX, Thought I'd go through a different pharmacy, but unfortunately, only pharmacy that does my medication. So today I am trying to get a new RX filled due to my rheumatologists not putting refills on prior RX. She did the same thing yesterday to me, so I am screwed AGAIN and will be dealing with this same issue at the end of February 2026. I am a retired USAF veteran with 25 years of honorable service, and this company is by far the worst I've ever dealt with. Do Better Accredo.

They aren't able to fulfill a single prescription without getting it wrong. They outsource their customer service to another country with language barriers to keep their costs low and profits high at the detriment of the consumer. Any problem you have takes days and hours on the phone just trying to get simple solutions. I hate that I have to use them.

Does not ship prescriptions on time; blames insurance though insurance assures they have nothing to do with ship times; says they will correct issues but never do

Horrible service. Customer service representative named Latrell was rude and dismissive. They did nothing to help us get our prescription in a timely manner.

Did i miss a dose? Yes, I missed TWO! Still waiting...

This experience has been completely demoralizing. Over more than two months, I spoke with at least 8–12 different people and worked through both prior authorization and insurance coverage - multiple times. The lack of coordination was staggering. One person would tell me my insurance wasn’t covering the medication, while another would call saying they were setting up delivery and giving me the exact amount I would be charged after my insurance covered it. At one point, I even received a letter claiming they couldn’t reach me, despite all the phone calls. After weeks of effort, I was finally told my medication was approved and scheduled to arrive two days before my appointment. Then, a day later (today), I received a call saying they wouldn’t ship it because they “needed a prior authorization”- sending me right back to the beginning of the process. This isn't just frustrating; it is exhausting and demoralizing. The breakdown in communication is just unbelievable.