Accredo Health Group, Inc.Reviews of accredo.com

Communication is terrible with this company. When you call, you likely will only ever get to speak with agents who do not speak English well and are quite difficult to understand.

Nothing has gone right. My doctor and I started with this company late August, maybe earlier. (My insurance has switched specialty pharmacies.) It began with my dr. putting the prior authorization paperwork in the portal multiple times and every time I called I was told the pharmacy "couldn't see it" in their portal. After about six weeks of that I gave up and asked the representative to email me the paper form and she also gave me two fax numbers. My dr. filled out the actual "paper" work and faxed it to both numbers. I received a text that the prior approval had been obtained. I called, the first time I called the rep was condescending and rude. He finally gave me a phone number, which was not a number connected to the pharmacy, but did say that the pharmacy hadn't received the prescription, so I contacted my dr. and they faxed it in. I waited for about a week and then called and a nice young man told me all that was left was pharmacist review and I should get a call in 2 to 4 days. I waited a week and called, a very nice young lady told me it was in pharmacist review and she didn't know why it was taking so long, she also told me I should hear from them in a couple of days because she was marking it urgent. I told her "thank-you" and I was going to call every 2 days if I didn't hear from them. I called today. A very polite and kind young lady told me that they just received the confirmation yesterday and it was now under pharmacist review. When questioned she indicated that they had received "something" November 24th, 3 weeks ago, she told me that she would mark this urgent and I would hear from them in 2 - 4 days. She is the third representative that was at least kind to tell me that. Let's hope third time is a charm since my HGH levels are falling into the "might as well not have any" level since I have been out. I don't know if their software engineers didn't know what they were doing, if their staff not competent and only %75 customer friendly, or if it just a lack of care and or accountability with the company, but I am contacting Blue Cross/Blue Shield (my insurance company) and vent my frustration to them as well.

There should be an option for zero stars for a company this bad. I have been getting my daughters medication from Accredo for a few years - it is always a hassle and we miss doses due to them running me in circles to get it filled. Currently been trying to get medication since June and get the same song and dance. They need something from the doctor, they need something from insurance, they say they have everything, set up delivery only to call and cancel it the day of. Every time you call you get someone new and they start the whole process over again. I have escalated the issue probably 5 times and get no where! I'm not sure how this business survives. Worst service I have ever had with a specialty pharmacy!

Unfortunately my company insurance requires me to use this pharmacy for an injection I need for psoriatic arthritis. I've had to deal with them for several years and nothing changes. The questionnaire at the end of the phone conversation does not give you the opportunity to speak your mind and it only ask one question to rate on your actual experience. My arthritis is in my knees and considering calling my insurance company and tell them I am considering having my legs amputated so I no longer need to deal with Accredo pharmacy.

The worst company I have ever experienced. Will never shop your medication on time, “can’t fix orders on the weekend”, tries to overcharge you. I am so beyond furious with this company.

Receiving deliveries for over a year, never any issues, always on schedule. I appreciate the customer service given by phone.

This was the most awful experience of my life. Their customer service is and was AWFUL! THANKFULLY, I was able to transfer my future orders to a local US-Based company. I will NEVER EVER use them or Express Scripts EVER EVER AGAIN! They were AWFUL! I had to keep asking them to repeat as I could not understand what they were saying. They hung up on me twice. They are foreign-based company, they do not speak English as I understand it. They were rude. I cannot possibly come up with enough words to describe how awful the experience was. I am so glad I do not have to deal with them in the foreseeable future!

I rarely write reviews, but my experience with this pharmacy has been so awful that I am compelled to. I have been trying to refill an important prescription for a month and have talked to different customer service agents no less than 20 times with zero progress. The agents are completely ineffective, and every time they think they've solved whatever the issue is, there is no movement. Then I call back to check on status, and it's like the movie "Groundhog Day" with every new agent. We'll be looking for another pharmacy.