Accredo Health Group, Inc.Reviews of accredo.com

Terrible service. Customer service does not know how to do their job. Poor management.

They waited until the day before I needed my meds to tell me that I needed another prior authorization. Could be a deadly mistake. 0/5 stars

Would give negative 10 stars if possible. These people are aggressively disorganized. I am now missing doses of two medications because they are utterly incompetent.

There are a bunch of incompetent, rude idiots and I am in a flair because they can’t get their heads out of their butt even my doctor hates them Avoid this company at all costs. I might actually sue because they’re killing my health.

Would give 0 stars if possible. Absolute worst pharmacy EVER. Every single month have issues with my chemo meds. Between them not sending it, canceling the order, forgetting to send it. This time they blamed the weather. Last time they said that my insurance was rejecting it which was also a lie. There’s a class action lawsuit against this company and I strongly suggest anyone dealing with similar issues join into the class action lawsuit. Just google it you’ll find it no problem.

This company has been an ongoing source of frustration. Our insurance requires us to use them, but every time we call, we receive a completely different explanation. They delayed my son’s medication for weeks, first claiming they were waiting on insurance approval—even though our insurer confirmed the approval had already been granted. Then they insisted my son had a secondary insurance plan he does not have. We had to contact that insurer ourselves and obtain a letter confirming he wasn’t covered. After providing that, the pharmacy suddenly claimed they never had him listed with secondary insurance in the first place. My son is now two weeks overdue for his medication, and for the past week we’ve been told the shipment is delayed due to a snowstorm in the Southeast. It appears they have no contingency plans for weather or any other disruption that affects shipping. For a specialty pharmacy handling critical medications, this level of disorganization and lack of preparedness is unacceptable.

A-real bad company. C-ompanies like this shouldn't exist C-ould you run a company more poorly? R-eally, i can't believe anyone works here E-ver D-eliberately delays meds to save$ O-bediently trained employees pretend to be sorry

Accredo Pharmacy has shown a shocking level of incompetence and indifference. My minor child was due for a critical medication yesterday, a medication she needs to manage a serious chronic illness and prevent pain and complications. As of today, Accredo cannot even provide a delivery date. Let that sink in. A child is left in pain and at risk because this pharmacy cannot manage its own processes. This was not a last-minute request. Prior authorizations were already approved. We followed every rule, made every phone call, and still ended up with delays, misinformation, and empty apologies. Each representative passes the problem along, while no one takes responsibility and nothing gets done. Accredo’s failures have real consequences. This is not a delayed sweater or a missed refill for vitamins. This is a child’s health. Their lack of urgency, accountability, and compassion is appalling. If you are considering Accredo for specialty medications, especially for a child or anyone with a serious condition, be warned. You will spend hours on the phone, receive conflicting answers, and still be left without medication when it matters most. Patients deserve better. Families deserve better. This pharmacy should be ashamed of the harm their negligence causes.