Accredo Health Group, Inc.Reviews of accredo.com

The worst pharmacy ever. I was forced into using them through my new insurance provider. The red tape and constant "dropping of the ball" in trying to obtain my prostate cancer medication has forced me to go outside of insurance for my medications. I cannot trust anything this operation says and I certainly cannot trust that they will deliver my cancer medication in a timely fashion. They are two weeks behind in my delivery. I was able to find my medications in another manner which cost me out of pocket. If I did not go in another direction, I would be two weeks behind in my cancer medication! What kind of heartless operation does this to people? UPDATE: I just started ordering my drugs from Mark Cuban's Cost Plus online pharmacy. It was a seamless process. I opted to leave my insurance out of the equation and just pay out of pocket. It is worth not having to deal with the anxiety I had while dealing with Accredo! Check it out. Good Luck.

horrible communication. they do not care about the patient or follow up on ANYTHING. the different departments just transfer you between each other and nobody really knows the answer to anything. Truly the worst experience i've ever had with a health/insurance company. and i've had a lot.

- Wrong information in files, resulting in agents being unable to find me, and needing to repeatedly ask to be looked up by birthdate - Agents state no prior auth despite Express Scripts having one on file - Multiple calls where agents say different reasons why there is a delay, until I'm in tears and a supervisor finally notices the claim is "stuck" because a previous rejection must be cleared that no one else noticed - Injection date is now past due. 4 other specialty pharmacies have never had this problem, and until being switched to Accredo, I had never missed a dose of my meds - Put on multiple silent holds by front line agents, and then transferred to the post-call survey (meaning the agent disconnected the call) I should not have to guide this company to do their job. I should not have to escalate to a supervisor in Oncology to figure out a rejection is blocking the order. I should not have to hand carry my prior auth number between Express Scripts and Accredo (they are the same company). I should not have to spend over 6 hours in calls to get the medication I need to maintain my quality of life. I started all of this mid- Nov once I found out I was required to switch from CVS Specialty. It is now Feb. 8, and I still don't have my meds.

This is THE WORST pharmacy I’ve ever dealt with. I call every day and it’s like Groundhog Day over and over. I paid out of pocket (insurance reimburses me) for medication that is now 3 weeks late. I ask to talk to a supervisor or anyone that can help answer why my meds are delayed and I get nowhere. It’s crazy making!

This is the worst pharmacy ever!!!!!! I hate dealing with these people! No one knows what they're doing!!!! I've been trying to get this medication for 3 weeks. Everytime I speak with someone there I'm being told it's done! Everything is completed and my medication is ordered and on its way. I never get the medication. This place should be put out of business. They're horrible! No one knows what's going on and it's always an issue. I hate racism! But I hate this pharmacy even more!

If there were less stars, that's what I would've given. The other reviews and summaries are not wrong. Hours upon hours spent on the phone with them, promises made, never happened. The automated system is unhelpful, they do blame the Dr.'s office, they ask "have you missed a dose or at risk of missing?" When you answer "yes," they respond with "would you like to speak with a pharmacist?" You will never speak to a pharmacist and there's nothing to be done except just send the medication. My insurance company selected Accredo for me. POOR experience.

If I cold give 0 stars I would they are the worst company ever they give you the run around blame everyone else that they are waiting on them have crazy review processes before meds can be sent out and them when you finally do get the meds right their system glitches and you have to start right back over. If you had a transplant or can't go without treatment don't get insurance that requires accredo they are the worst and you will end up in the ER.

When calling in it’s a 45 minute wait time or longer. This is my second time in 10 days on hold for this long. They have Difficulty running payments and getting refills. I cannot understand how this is acceptable. I’ve read the other reviews. How are they still in business?