T J.
This is one of if not the worst…
This is one of if not the worst specialty pharmacy! First of all, anytime you call you have to go through thousands of prompts before you actually get to speak with a live agent. Once you have a live agent on the phone, they are completely incompetent and depending on who you get, you’re told a different story each time. You can opt to stay on hold for hours in order to speak with a manager who might know what they are talking about, but that may also be unlikely, or you can speak with the representative who has no information and no authority to do anything. They screwed up my mom‘s prescription and made her miss her scheduled dose because they decided to sit on the prescription and not run the plan until the medication was supposed to be delivered. This was despite notifying us and the doctors office that no PA was needed. They gave us that information without even running her insurance. Obviously all of this messed up mom’s dosing schedule. We have no idea when or if the PA will get approved because they told us this new important information on the date of delivery despite us calling multiple times weeks in advance for confirmation that nothing was needed. Then the office completed the PA through Accredo‘s internal PA department and received an approval from the insurance company. Once we had the approval, we were convinced the medication was going to ship, but nope! Then they tried to tell us that her old insurance was still on her file (which wasn’t the case because we asked them to remove it) and that they can’t ship the medication with two different insurance plans on file. Then they tried to tell us we needed two PAs and the list of demands and excuses goes on and on and on. We finally called the insurance company who said there’s no issue and that the PA was approved, but that the pharmacy is the one who reversed the claim. Through all of this, I spoke with countless supervisors, was promised escalations and contact by a case manager (which also never happened) and was just told lie after lie after lie, along with my doctors office who experienced all of the same treatment. Needless to say nothing has yet to be shipped and no one can figure out why. This is an unusual instance where the insurance company is not the bad guy it’s the specialty pharmacy! So for anyone looking, beware of Accredo because it now takes the cake for the worst specialty pharmacy on the planet! They don’t care about patients needs and dosing schedules. All they care about is getting their money. Hopefully we can find a plan that allows us to use another pharmacy and steer clear of this place in the future.