About ComenityReviews of about.comenity.net

Awful bank I have made numerous Cc payments to them and they always say the payment was good to go come to find out the money was never taken out. They are a joke and absolutely stupid

Comenity Bank mailed me a pre-approved Bread credit card offer. I filled it out promptly and after two weeks they sent me a letter that they couldn't verify my identity and was thus declined. I already have about 20 other credit cards and an 810 FICO. Avoid Comenity or Bread credit cards!

I had this card company for awhile, recently paid them off in full. They even sent me a check for $100.00, the outstanding credit balance on my account. I closed the account in June this year, they just sent me a bill (In September ) for $11.90. This was for a late fee on top of interest on a closed $0 account. They courtesy forgave me the interest payment, but insisted that I pay the late fee and gave me a “one-time” courtesy forgiveness of paying a $9.00 phone fee for a payment processed during a phone call. I was angry, the representative was about to hang up on me. I will closely watch my bank account to see that they take out of my account EXACTLY what they are supposed to. DON’T DO BUSINESS WITH THIS BANK!

Should be able to leave 0 stars first of all! ABHORRENT business practices, correspondence, charges, and "customer loyalty" practices. I am a teacher, don't have a ton of money, don't want the sympathy card, but tend to spend our money wisely if you know what I mean! I have mostly or always been a good, on-time paying customer for YEARS with one of your stores (I guess I won't blast them but they won't be getting a lost of my business because of this and I will tell them that). In most or always cases, I have paid the FULL balance on store charges. I don't need your card and was sold "good deals", "coupons" and "customer perks" and whatever else lies you sell people just for subscribing to this shady, heartless and perhaps fraudulent credit services. I truly believe you ripped me off financially and set me an "F" you letter after asking for help with fees and charges far extending the initial cost of a few store items. Paid in full. The charges were well over the initial charge and I am an on-time paying customer for YEARS. I missed the due date by one day because I was in the hospital, never getting sick like this, and contacting you right away. The bill was still paid in full. I was a day late. Lots of phone calls and trying to get some help with fees, charges, etc. you've straight up stole from me and charged me and racking up owes excessively, ignored and finally blocked my messages on the website, and did not shut down/close my account. Comenity charged me another charge again after late fee payment, after emailing, (and more than 95% of the initial purchase price in July)! Shame on you, Rebecca U. and other 'advocacy managers' associated with Comenity Bank. Shame on you people for what you are doing to good, on-time paying customers (maybe sometimes in a lifetime of credit account make some sort of mistake!), loyal, and trusting consumer and customers. Shame on you all. P.S. It's generally noted that good customer service does not include blocking a customer's messages after trying to come to a financial refund solution and asking for help several times. They sent me a terrible letter one in which I would never send to one of my small business customers , EVER! I would help them and ultimately write it off just for doing business with me in the first place. Not these guys. Don't do it. Whatever you do , DON'T open an account with these thieves and cold-blooded liars, no matter what deal, outrageous tale or coupon they offer!

Terrible and will overcharge you with fees! I want nothing to do with anything to do with them its that bad. My kid was sick and they wouldn’t work with me at all after several accounts and years with them with no late or missed payments. I was then hit with excessive late fees and they then use the awful company of MidlandCredit to collect small bills. The one star is to leave a review. Avoid at all costs!!! They also changed their name

Had a Catherine’s card via this company. One - someone made an input mistake on the correct date of payment & charged a $30 late fee. Second - No way to talk to a non-robotic entity at Catherine’s nor Comenity to resolve this. What a scam! My Comenity account is now closed & my Catherine’s card has been shredded into hundreds of pieces.

BEWARE...My experience was I bought two rings at two different times had 2 different promotional dates they applied my final payment to the second promotional code then charged me interest for the first ring that was supposed to be paid in full paid because of their mistake my second promotional code was now over also which was supposed to end 12/24. I paid the whole thing off and then they charged me another months interest for a total of $2394.43 which I should have never had. I filed a claim wrote a letter with multiple phone calls and they never rectified anything. Long story short I will never by anything from them ever again and they say I'm a valued customer shows how valued I really am.

Please stay far away from this lender! If you do not pay during the so called promotional period you will pay 29.99% apr for the whole 18 months. In my case I only owed $262 and they decided to add a bogus interest charge of $1415! Now I’m stuck with an account balance of $1667. I will go through lawyer as these interest charges are very fraudulent. As I mentioned earlier, stay away from these scammers.