8x8Reviews of 8x8.com

Always good to work with

Terrible time table with cancelling our free 30 day trial. 8x8 continued to bill us for months after we emailed them and contacted them via phone to cancel the account. In fact they billed us for 4 months after the fact. Then it took them another 30 days to actually cancel the account after weeks of trying to have it cancelled due to their policies. Why can't you just immediately cancel the account like other companies?

The portal is easy to navigate and complete my business in a timely manner.

A Cautionary Review of 8x8 VoIP Services 1. Lack of Proactive Support One of the most troubling aspects of 8x8's service is the lack of adequate support. Over two years, my client did not receive any guidance from 8x8’s representatives on optimizing key settings, such as enabling HD Voice (G.722 codec). This feature, vital for superior audio quality, remained unused simply because it was never brought to their attention. A reliable VoIP provider should proactively educate clients on utilizing the full spectrum of its features. 2. Questionable Contract Practices Another major issue lies in 8x8’s contract management. Despite the original contract signer leaving the company 11 months prior, the agreement auto-renewed for a third year without prior contact or confirmation. Auto-renewal clauses can be convenient in some contexts, but in this case, they appear exploitative. Such practices can catch businesses off guard, locking them into agreements they may no longer find beneficial. Worse, the only engagement the client had with 8x8 was during the initial signing of the contract. This lack of consistent communication and follow-up further highlights the company’s hands-off approach. 3. Impact on Business Operations When businesses invest in VoIP solutions, they expect robust support and transparent practices. 8x8’s shortcomings in both areas have a tangible impact, from reduced productivity to frustration among users. Features like HD Voice, which require correct configuration to realize their benefits, are rendered useless when clients are left uninformed. 4. Legal and Ethical Concerns The legality of auto-renewal practices, especially in cases where clients are not actively notified, raises ethical concerns. While such clauses may be legally enforceable, they can damage trust and create unnecessary complications for clients. Recommendations Review Your Contract Terms: Pay close attention to auto-renewal clauses and termination policies. Audit Your Configuration: Ensure all features, like HD Voice, are properly configured for optimal use. Seek Expert Assistance: Engage with a professional to evaluate your current setup and explore alternatives. Explore Better VoIP Providers: Transition to a service that prioritizes customer support, transparency, and reliable communication. While 8x8 offers a range of features on paper, their lack of proactive support, questionable contract practices, and poor customer engagement significantly undermine their value. Businesses looking for a dependable VoIP provider should proceed with caution and carefully evaluate their options. For those already entangled in 8x8’s ecosystem, it is critical to act swiftly. Review your contract and settings, and don’t hesitate to seek professional guidance to transition to a more reliable solution. Communication is the backbone of any business, and you deserve a partner that supports your success, not one that compromises it.

The overall experience with this company was outstanding. The attention to detail, identifying my start up business's needs and willingness to go above and beyond left us speechless. They are professional and only offer what is needed. We will grow our business through them for sure.

The support received made the transition a good experience.

I cannot even effectively communicate with their sales office to even learn about their service. I feel baffled that that are supposed to be a top rated phone provider but the sales staff is lack luster and doesn't seem to even know their product.

For some things, I would rate at 5 stars but for others, 1.