8x8Reviews of 8x8.com

The system is good. But still has many bugs that is causing calls to be dropped for my adjusters or they can't connect sometimes and have to perform 3-4 restarts to get the system working properly. System is good, just needs a few hardware updates to make it great.

We switched to 8x8 from another cloud VoIP provider a few years ago and haven't looked back. 8x8 was able to provide numerous features at no additional cost that the other provider was trying to nickel and dime us on. Service has been very reliable, with no detected outages that we've been aware of.

Problem speaking with Customer Service.

It's helpful to have a dedicated account manager, who is responsive to our needs.

I spoke with a human being, and not a Machine

8x8 is easy to use and find online help when you get stuck. The fact I only need to raise helpdesk tickets rarely is impressive, and they are very helpful and knowledgeable when I do, quickly resolving our issues. Many thanks for great customer service, guys.

Do NOT recommend it to anybody! Their manager chased us for 6 months to sign up for an "extra package" that would supposedly help us "save" funds, assuring us we could cancel anytime and that he would personally oversee our account, adjusting costs as needed. Then, he vanished. Later, we discovered the offer wasn’t working for us at all—and we were actually paying much less without this package. After tons of connectivity issues and overcharges, we realized we couldn't make necessary changes ourselves; you can't remove users, and you’re billed a yearly fee even when you’ve signed up for monthly service. Their team doesn’t respond to inquiries, and when we raised billing issues and service problems, they refused to investigate. This led us to cancel the contract. And here’s the kicker: they won't notify you about renewals, instead sending a no-reply email stating, "Congratulations, you’ve auto-renewed for a $10,000 contract," which you can't cancel. When we tried to cancel, they slapped us with a $9,500 BUYOUT fee—for a service we never agreed to auto-renew. After submitting over 30 emails, complaints, and tickets, none of the issues were addressed. And while we had a new account manager for the year, they never once reached out—except to ensure our contracts were renewed for features we don’t even use. After over 8 years in business, this is by far the most unprofessional customer experience I’ve ever had. UPD. Since raising these issues on September 25, 2024, we've received zero meaningful response. Every time I escalate a ticket, it’s closed immediately with no option to reopen. Today, a note was left under a ticket stating, “I have been informed by @Ra******* D**** (8x8 Inc.)​ that she attempted to reach you both, but the calls went unanswered.” This is despite my clear request since September 26 to handle communication via email due to prior misinformation from the account manager. All our tickets continue to be marked as "Resolved" without any actual resolution, and follow-up emails remain ignored.

They have no support and lots of tech issues. To try and reach support is next to impossible. they want to route you to the AI chatbot and that goes now where. Can not get rid of this company fast enough.