8x8Reviews of 8x8.com

EASY TO USE AND NAVIGATE CLIENTS & EMPLOYEE CONTACT

The tech that I spoke with resolved my issue and they were patient with me while walking me through process

has worked so far!

The gentleman that helped me was great he explained to me what exactly to do to solve my problem, he even called back days later to confirm that all was good

Service was not excellent. It always took many tries to troubleshoot any issues, and we were rarely confident with the outcomes.

We’ve been loyal 8x8 customers for many years, and while things started off great, their service and support have significantly declined over time. In the beginning, you could easily get someone on the phone who was knowledgeable and eager to help. Sadly, that’s no longer the case. The biggest frustration came when we decided to cancel and move on. Instead of a smooth transition, they hit us with a $1,600 bill, claiming it was for the remaining 10 months of a contract we don’t recall ever agreeing to. It feels like they buried this supposed "contract" in the fine print somewhere. As far as we’re concerned, we’ve more than fulfilled any obligations during our years as customers. This has been an incredibly frustrating experience, and we wouldn’t recommend 8x8 to anyone. Their current practices feel less about customer service and more about trapping businesses with surprise fees when they try to leave.

Matthew Black is an asset to 8x8, he is such a wonderful sales executive and does not force you to take services that you will not require. I have had a great experience with 8x8. The technical support department reach out to you within minutes of raising a ticket and are there to make sure that everything is working ok for you round the clock.

I don't remember this particular experience but the service I receive is always exemplary.