Judy
The support person was very knowledgeable
The support person was very knowledgeable and willing to help
Response from 8x8Nov 12, 2024
Thank you for your review Judy! We appreciate it!

8x8, Inc. is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business.
8x8 (8x8.com) has 601 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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601 approved reviews, newest moderated first
Judy
The support person was very knowledgeable and willing to help
Response from 8x8Nov 12, 2024
Thank you for your review Judy! We appreciate it!
Matthew
Had a bunch of how to / best practice questions. Reviewed a bunch of how to / best bractice answers.
Response from 8x8Nov 11, 2024
Hi Matthew, thank you for your positive review, we appreciate it.
Mark
Your app is very cumbersome. I should be able call, add notes and inte
Response from 8x8Nov 8, 2024
Dear Mark, thank you for leaving an honest review. We appreciate your feedback which helps us improve our products in the future.
M S.
The browser integration is ugly. Interferes with access to controls in Zoho One, and one is unable to move the icon. Why in the bottom part of the window? Who does that? Also, the constant , almost daily bug reports make us nervous. Yes, it looks like you are on top of it, but why so much churn?
Response from 8x8Nov 8, 2024
Hi, thank you for taking the time to feedback on your experience. Your feedback helps us develop and improve our products in the future.
Sara
THEY WERE PLEASANT AND WONDERFUL AND FIXED MY COMPUTER ISSUE QUICKLY.
Response from 8x8Nov 8, 2024
Hi Sara, thank you for leaving a positive review. We are delighted to hear you found our support team pleasant and wonderful.
Debra
Your customer service is beyond accommodating. They are so very polite and will jump right in to fix or help you with any concerns.
Response from 8x8Nov 8, 2024
Dear Debra, we are delighted to hear our support team has been so efficient and accommodating. We thank you for your feedback.
KOEN
case closed
Response from 8x8Nov 8, 2024
Hi Koen, we're sorry you have experienced technical issues lately. At present we don't offer video support but we thank you for the suggestion.
Bob T.
Be very wary of implementing this system, they will tell you how easy everything is and how powerful reporting is, it is definaltey not is very limited in its capabilities, the support from 8x8 can only be described as arrogant they seem to be in a cult of 8x8 us the best, it is a limited platform with many faults
Response from 8x8Nov 8, 2024
Dear Bob, thank you for raising your concerns and providing feedback on where we can improve.