Sam
Surprise delivery tax and terrible delivery service
Hi 4AllFamily Team, Thank you for following up. Unfortunately, the UPS delivery has been a disaster. Firstly they said they had two attempts to deliver, yet no notice was left or received any attempts to get in contact with us. Then their customer service was useless.. using Ai tools only the digital agents kept me going in circles without answer of where the parcel was. Then I received a notice that the item was going to be returned to the sender. We we finally got hold of them they mentioned we had taxes to pay to the driver! The latest update states that in order to receive our delivery, we must pay the driver USD $139, supposedly for taxes. This is a third of what we paid for the product itself, which seems incorrect. If this tax is genuine, it should be clearly advised on your website. Had I known about this additional fee, I would not have placed the order. Could you please look into this issue for us?