4allfamily.comReviews of 4allfamily.com

Ma commande est arrivée en bon état et je suis très satisfaite des produits achetés. La livraison de ma glacière "voyager"a été très rapide (sous 48h). La livraison de la batterie externe a mis plus de temps (15jours) à cause du départ du colis via la Chine aéroport (je navais pas eu connaissance de cette info lors de la validation de ma commande). Mais j'ai pu compter sur le service client France avec qui jai communiqué par mail et qui est vraiment super, à notre écoute, et très efficace et rapide pour suivre de leur côté plus pertinemment mon colis en direct.

⭐⭐⭐⭐⭐ Exceptional customer service – above and beyond! I ordered a container to safely carry my injections abroad, but realised it might not arrive in time for my departure, given the stated 6–12 day lead time. I contacted Diana in customer service, who immediately went the extra mile by liaising with the logistics team. She explained that my chosen colour was on back order, but that if I switched to red, delivery could be arranged within 3–4 days. I agreed, and incredibly, I am now expecting my order today – just one day after my interaction with Diana! What an outstanding service and what a fantastic company. It is clear that they genuinely put their customers first, going above and beyond to find a solution rather than simply accepting that the original delivery timeframe could not be met. This experience has far exceeded my expectations, especially as this was my first interaction with the company. A huge thank you to Diana and the brilliant logistics team for their efficiency, communication and willingness to help. I would highly recommend this company. If my first experience is anything to go by, they truly understand what excellent customer service looks like!

Sono rimasta piacevole sorpresa da questa azienda. Ho acquistato un frigo Voyager mini ed è arrivato con la scatola rovinata anche dentro. Ho scritto all'assistenza ed immediatamente mi hanno contattata per cercare una soluzione. In pratica il giorno seguente me ne hanno inviato uno nuovo chiedendomi anche quanto fosse urgente la consegna perché nel caso avrebbero effettuato una consegna espressa. Cinque stelle tutte meritate per quanto riguarda gentilezza, disponibilità, cura del cliente, professionalità e servizio clienti efficientissimo. ❤️

i purchased a cooler from 4allfamily.com what i was charged at the end of the transaction was one number. when i went to my bank to see if the transaction had cleared, i saw that i was charged $1.19 more than what was on my receipt. i contacted the company and they told me that it was possibly a foreign transaction fee. i contacted my bank, who told me that it was absolutely NOT a foreign transaction fee, but was a charge by the vendor. i let them know what the bank said, and they gave me some cockamamie story about how "While 4ALLFAMILY ships orders within the United States from US-based warehouses, our headquarters are located in Europe. Because of this, some financial institutions may apply an additional processing or international transaction fee, even when an order is placed in US dollars and the transaction appears to originate in California." NOWHERE on their website does it say that you are making a foreign purchase and could be charged a fee. the bank assured me that i was NOT charged a foreign transaction fee, that it was coming from the vendor. their inability to accept responsibility for this fee means that they essentially stole money from me, and whilst it's not a large amount of money, it's still my money nonetheless. beware of purchasing directly from them. they do not take responsibility for the overcharge and will blame it on the bank. EDITING TO ADD: the company has now contacted me twice saying that even though the overcharge is not their "fault" (once again, blaming my bank, despite my bank telling me that there were NO fees added by my bank in any way), they would be willing to refund me the overcharged amount if i remove this review. i won't be removing this review, i think that it's important to know that if you purchase directly from them, you may be charged additional fees or more than what was on your receipt at checkout. their products can be purchased on amazon, and at target and other places. buyer beware. EDITED TO ADD: they have told me that they have refunded the overcharge. EDITED TO ADD: the company has responded, they are missing the point. 1. they do not indicate on their website that you are purchasing from a foreign entity and that you may be charged a fee from your bank. 2. i spoke to my bank, they told me that because of the type of charge, an ach debit, and looking at the full charge history, there was no foreign transaction fee, and no bank fees assessed. i have a relationship with my bank and my personal banker, of course i'm going to believe what they tell me over some random company on the internet who keep insisting that i am wrong. the customer experience is vital. my customer experience was bad. i'm letting people know here in this review. 3. the DID ask me to remove my review (twice, in 2 separate emails) in order to get refunded the overcharge, that's extortion. they came back later and said that they would not ask me to remove the review and would refund the money, but that it was still a bank fee. their product is vital for people who need to travel with injectable medication that needs to remain cool at a certain temp. people should know what they are getting when they deal with this company. people should know that they can buy their products somewhere else other than directly from them. i wish i'd done that, but i wanted to give the direct vendor my business. i won't make that mistake again. the right thing to do would have been for them to say, "geez, we're sorry you got over charged, that can happen because we're a foreign company and the bank could have charged a foreign transaction fee, let us refund that for you." i'd have known better for next time, and i'd have been a customer for life and sang their praises. but it didn't go that way and now this is the consequence of my bad customer experience. the bank told me that they were a california company, they told me that they were a california company. they need to disclose VERY clearly on their webiste that they are not a US company for anyone purchasing from the US. blaming me and blaming my bank and telling me that my bank is lying to me is not the way. once again, buyer beware.

Excellent products and excellent quick customer service !

I cannot speak highly enough of the exceptional customer service we received from 4AllFamily, particularly from Angelo, who was an absolute pleasure to deal with. We initially purchased two medium Nomad Pro coolers, but subsequently discovered that the larger Nomad Pro Big would better suit our needs. As we live in Australia, arranging the return of the original coolers and organising an international replacement could easily have become a complicated and stressful experience. Instead, Angelo went above and beyond to make the entire process as smooth and straightforward as possible. He patiently guided us through the return arrangements, organised our replacement Nomad Pro Big and spare Biogel ice pack, and kept us informed with genuinely warm, thoughtful and reassuring emails. What made this experience particularly special was that Angelo understood this wasn’t simply an ordinary purchase. We needed a reliable cooler to transport my husband’s temperature -sensitive medication during an upcoming overseas holiday. He recognised how important this was to us and treated our concerns with genuine care and understanding. At no point did we feel like an inconvenience. Quite the opposite! Angelo’s kindness, patience, professionalism and willingness to find the best possible solution were outstanding. Our Nomad Pro Big and spare Biogel have now arrived safely, and we are delighted with them. In a world where good customer service can sometimes be difficult to find, 4AllFamily has truly set an example of how customers should be treated. To Angelo and the entire 4AllFamily team, thank you! You turned what could have been a frustrating experience into an exceptionally positive one. I would wholeheartedly recommend 4AllFamily, not only for its products but, just as importantly, for the wonderful people standing behind them. **Five stars, thoroughly deserved\!**

this is the 2nd Voyager Cooler we have purchased over the past 5 years. They work great!

​I am very happy with my experience with 4AllFamily! ​The customer service was excellent. The team was very kind, patient, and helpful, answering all my questions and providing all the information I needed before purchasing. ​My Voyager Mini arrived safely, and everything was wonderful. I really appreciate the excellent communication, care, and support throughout the process. ​Thank you so much to the entire 4AllFamily team! I highly recommend this company to anyone looking for a reliable solution for keeping medication cool while travelling.