4allfamily.comReviews of 4allfamily.com

My 4llfamily voyager has made it possible for me to travel by plane, car and in hotels with much less worry. So far the unit is performing well. There are multiple ways to keep your injectable refrigerated. It’s a bit of work to figure out the best ways to utilize the various wats of proceeding but worth the effort. I don’t know how else one could safely travel!

We used two units and travelled too Europe. Overall the units kept our medication cold and within the acceptable temperature. I found that on trips between 1 and 8 hours the gel packs worked wonderfully but after that period their effectiveness wanes. The units when plugged in is effective and I would recommend the products .

The product quality seems to be very good - we did not give 4 stars because the follow up of the delivery process was just not existent .So we had to ask allways "where is our order"...or pay another organisation for our demand.

My items were delivered and the emergency container was delivered with no lid. , making it completely unusable. Customer service offered a refund but I B really need the lid. So it’s kind of a bummer that they wouldn’t have any to send out and could only offer a small refund. Yes, better than nothing, but for what we pay for this product, I’m thinking something should change with this.

I purchased The Voyager unit to take with me when I go walk El Camino de Santiago de Compostela but after talking with my doctor I was informed my insulin pens do not have to be refrigerated unless they are exposed to room temperatures longer than 50 days. Since my walk is in late September when temperatures aren't so hot and because the unit and power pack would be unnecessary added weight, I decided to return them. Customer service was very helpful and accommodating in that process and, unlike most companies on line, I didn't have to argue or fight for a refund. It's a great product but since I didn't need it I thought it best to return it.

Just received an email asking what we thought of the new unit. I have not received it and it's back ordered until the end of the month.

Contacted company about possibly defective product from Amazon after following instructions exactly (the hours they advertise the biogel lasting at certain temperatures did not match up with multiple tests performed with my industrial grade temperature and humidity sensors). To extend the hours of the gel pack longer, the company sent me a usb lid. Because I will be primarily relying on the gel pack for upcoming travel, using this lid seems like a good option to extend the pack for the hours I need when I have access to electricity. Because the right temperature is so important to keep medications safe, it was crucial to make sure that the product would last for enough hours at the right temperature range. I strongly urge anyone buying this type of equipment from ANY company to do full testing (put an industrial grade temperature/humidity sensor, such as tempi.fi, inside the device and time how long the device stays at the 36F to 46F range) before actually using it with your expensive and life-saving medication (you never know if devices have manufacturing defects, were damaged in shipping, or whether there was an issue with how the warehouses stored them). Also, I strongly urge everyone to not only have plan A but plan B and C just in case travel plans get delayed or access to a freezer or electricity is unavailable. I’m grateful the company troubleshooted my problem/concerns and sent me the usb lid to use as a plan B. Overall, good company offering good products. Just test everything ahead of time to make sure everything is safe and stress-free for traveling.

Although the carrier made an error in noting my item was delivered to another unit, which they only received 2 items they ordered, the response from the 4allfamily customer service was great. I received prompt next day replies. After noting the carrier showed proof of another unit as proof of delivery, the company sent a replacement item so I would have it in time for an upcoming trip. I received it today and am relieved and overjoyed! I know I can count on 4allfamily if I need to purchase anything in the future. Mahalo